Lalit Saxena

System Administrator and end-user support with 11+ years of IT experience and 5+ years specializing in Microsoft Intune, Azure, Microsoft 365, Entra ID (Azure AD), Windows Server, and Hybrid Active Directory environments. Experienced in managing enterprise endpoint infrastructure, Windows Autopilot deployments, device compliance, Conditional Access, Exchange Online administration, identity and access management, and endpoint security for global organizations. Proven ability to provide L2 technical support, troubleshoot complex infrastructure issues, manage cloud-based workplace solutions, and deliver secure, scalable IT services while maintaining SLA compliance.

Senior Service Desk Analyst - Safeguard Global / Deel

(2022-01 - 2025-08)

• Designed and administered Microsoft Intune and Microsoft 365 environments supporting 1,000+ global users.
• Configured Windows Autopilot, compliance policies, configuration profiles, and security baselines.
• Deployed Win32 apps, Microsoft Store apps, web apps, and PowerShell scripts using Intune. Implemented Windows Update Rings and Feature Updates.
• Administered Entra ID, MFA, Conditional Access, user licensing, and RBAC.
• Administered Microsoft 365 user accounts, email accounts, shared mailboxes, distribution groups, mail flow, SharePoint Online, and OneDrive.
• Administered Hybrid Active Directory, DNS, DHCP, OUs, users, groups, and GPOs.
• Created Azure Resource Groups, VNets, NSGs, VMs, and Storage Accounts. Created and managed VM's through Hyper V.
• Provided L2/L3 support for Windows, BitLocker, VPN, RDP, Slack, Okta, SharePoint, OneDrive, and networking.
• Prepared SOPs and technical documentation.

System Administrator - Global Upside LLC

(2018-02 - 2022-01)

At Global Upside, I provided enterprise-level IT support by managing and maintaining the organization's IT infrastructure, including Microsoft Intune, Microsoft 365, Microsoft Entra ID (Azure AD), Hybrid Active Directory, Windows Server, virtualization platforms, and other business-critical applications. I was responsible for ensuring system availability, resolving technical issues, supporting end users, managing user identities and devices, implementing security policies, and maintaining a stable, secure, and efficient IT environment. (Safeguard Global acquired Global Upside on January 25, 2022.)

System Engineer - GS Nine Security and Detective Services

(2017-02 - 2018-01)

Digital Service Specialist - iYogi Technical Services Pvt. Ltd.

(2013-11 - 2016-11)

Advanced Computer Hardware & Networking Certification - Computer Hardware & Networking - Indian Institute of Hardware Technology Ltd. (2008 - 2009)

Graduation - Delhi University (2002 - 2006)

10+2 - CBSE, New Delhi (2000 - 2002)