Lalremruatpuii

Customer-focused and results-driven BBA graduate with 1.5+ years of experience in the hospitality industry and hands-on exposure to sales and marketing. Proven ability to deliver exceptional customer service, build strong client relationships, and support sales growth through effective communication and customer engagement. Seeking a role in customer service, sales, or marketing where I can enhance customer satisfaction and contribute to business success.

Guest Service Associate F&B Service - Novotel International Airport

(2025-11)

• Deliver high-quality customer service to guests from diverse backgrounds
• Handle guest queries, complaints, and service requests efficiently
• Build positive guest relationships to enhance satisfaction and loyalty
• Collaborate with team members to ensure smooth service operations

Apprenticeship - F&B Service - Welcome hotel by ITC, Vadodara - Vadodara

(2024-11 - 2025-10)

• Provided professional dining service ensuring excellent guest experience
• Developed strong communication and upselling skills
• Recognized as Best Apprentice of the Year for outstanding performance
• Gained in-depth knowledge of hospitality and customer handling

Sales And Marketing Intern - VINCENICHO Pvt. Ltd. (VINCO)

1 Month

• Assisted in sales promotion and customer outreach activities
• Conducted market research for newly launched products
• Supported marketing campaigns and customer engagement strategies
• Worked closely with management on HR project: "Fun at Workplace"

Bachelor of Business Administration - Management - Govt.J Thankima College, Bawngkawn, Aizawl Mizoram (2021 - 2024)

Higher Secondary School Leaving Certificate - Gandhi Memorial Higher Secondary School, Champhai, Mizoram (2021)

High School Leaving Certificate - Leng High School Mizoram (2019)