Lanju Balmiki

Cabin Attendant

Delhi, DelhiMember since February 25, 2026

About

To achieve each and every goal that I've dreamt of in this life

Experience

Cabin Attendant - Kingfisher Airlines

(2008-01 - 2012-12)

Attending Briefing with the In-Flight Manager/Purser
Get documents checked and know my allocation and responsibilities
Attend CockpitCrew Briefing with my crew
Taking Handover from Previous Crew for any defects
Doing Preflight Check and passing my check according to my allocation
Welcoming Passengers onboard at my Welcoming Position
Assisting Passengers to their seat and with their luggage stowage
Helping passengers with available resources on-board
Knowing the passenger profile and render them required assistance
Interacting with passengers
Following company laid SOPs
Following company laid Grooming Standards
Building a rapport with the customers
Treating each and every passenger equally
Ready to go to extra mile to see a smile on their face
Caring and respecting of each and every passenger
Managing fellow Crew members and Flight Deck Crew
Handling passengers conflict during Flight with their queries
Taking rounds in the cabin at intervals to look for passenger well-being throughout the flight
Doing clearance after the F&B service was done and secured it in the lavatory
Doing Anti-Sabotage Check zonewise before boarding on international flight
Looking after the welfare of the cabin crew as well as the cockpit crew
Being mindful of the situations and able to take out the standard operating procedures
Being approachable to my colleagues so that they wouldn't hesitate to bring in front of me the smallest situation which they can't handle or they have handled
Being Vigilant everytime to make a safe and secured flight for passengers and for our own self
Being good listener
Servicing Lavatories at regular intervals to make passenger experience to the next level
Distributing Landing Cards at Top Of Descent before Landing in India
Taking Handover for Cart inventory and dry store zonewise
Doing Safety Demostration as per the Aircraft type
Securing Cabin for Take off Landing and Turbulence
Looking after passenger wellbeing throughout the flight
Maintaining Grooming standards at regular intervals
Following set goals throughout the flight patch/Patches
Updating knowledge with the latest circulars updated at the earliest
Checking Mails for recent updates regarding Service or SOPs
Doing Service quickly to serve every passenger in my zone without any delay
Maintaining Positive posture throughout the flight
Performing the best during my Annual Check and PEP Audits
Creating special moments for passengers onboard to create a positive lasting memory
Taking Inventory Handover for each cart and Bond Carts
Closing the Inventory for each cart In-Flight and hand over to the Staff after passengers deplanes
Giving Proper Handover to the Next Crew

In-Flight Manager/Purser/Check Cabin Attendant - Indigo Airlines

(2012-01 - 2026-12)

Taking Briefings with my operating crew members
Auditing their grooming as per company standards
Checking Crew Mandatory documents(Competency, Manual, Company IDs, AEPs, Passport if international flight)
Setting goals for the flight sectorwise and assigning allocations and responsibilities
Attending Cockpit Crew Briefings with my crew
Informing Base Staff before leaving for the aircraft
Taking Handover from Previous Crew for any Defects
Check CDLB Logbook for any defects
Inform PIC about the Defect and inform AME and get it rectified
Doing Preflight Check after boarding the aircraft
Checking Mails for new updates on SOPs
Updating self knowledge by Checking latest circulars everyday
Discussing latest Circulars in Briefings with my operating crew members
Discussing latest SOPs in Briefings with my operating crew members
Welcoming Passengers onboard
Monitoring Passenger flow and crew coordination
Making announcements at intervals for passengers to quickly settle down for early departure
Making Welcome Announcements
Monitoring Safety Demostration Flow
Passing cabin securance Check to cockpit crew after securing the cabin for Take off and Landing
Monitor flow of service throughout the flight sectorwise
Preparing and serving cockpit crew meals and beverages
Helping passengers with available resources on-board
Profiling passengers and render them required assistance
Interacting with passengers
Building a rapport with the customers
Treating each and every passenger equally
Ready to go to extra mile to see a smile on their face
Caring and respecting of each and every passenger
Managing Crew members
Being Vigilant everytime to make a safe and secured flight for passengers and for our own self
Make Turbulence announcements, secure cabin and passing Check to cockpit crew
Train New Joinees In-Flight
Hiring New Joinees at Interviews
Taking PEP Audits for Operating Crew members
Taking Annual Checks for Operating Crew members
Submitting their Check and PEP scores at Base
Taking Debriefings after flight
Taking Good care of VVIPs/VIPs from the time they board till they deplane to create an everlasting impact
Giving Feedbacks to Crew members and correct them when needed
Monitoring F&B flow during Service
Maintaining Positive posture throughout the flight
Creating special moments for passengers in-flight and sharing the same with Base
Knowing one's capability of handling passengers
Doing Fumigation procedure before passenger boarding on international flights
Doing Anti-Sabotage Check zonewise before boarding on international flight
Taking Inventory Handover for each cart and merchandise cart
Closing Inventory for each cart, merchandise cart in-flight and Handover to the Staff after passengers deplanes
Looking after the welfare of the cabin crew as well as the cockpit crew
Taking rounds in the cabin at intervals to check passerbgers well-being throughout the flight
Being mindful of the situations and make decisions as per the standard operating procedures
Being approachable to my colleagues so that they wouldn't hesitate to bring in front of me the smallest situation which they can't handle or they have handled
Being able to lead my crew members to make a safe and secured flight for passengers and for our own self
Being good listener
Making Thank You Announcement
Doing Thank You Round and Monitoring Thank You Round of my crew members
Being Vigilant throughout the flight especially during Takeoff and Landing role as it's the critical phase and any emergency can happen
Doing F&B service quickly so that all passengers are served in my zone
Monitoring Clearance Flow
Making Turbulence announcement, securing cabin, Taking securance Check form crew and pass the Check to Cockpit Crew
Maintaining Interaction/Communication Log throughout the flight and on every flight
Making Crew Allocations
Submit the cash and ensure every crew have submitted the In-Flight cash Allocationwise
Submit cart report allocationwise on company portal with the sales report itemwise after every flight
Submit Flight Report at company portals with all the details after every flight
Giving Feedbacks to Crew after flight during Debriefings
Submit the special moments created for passengers onboard with the Base Team and sharing pictures through Mail
Assisting the operating crew members whenever needed while deadheading
Distributing Landing Cards before Top of Descent before Landing in India
Servicing Lavatories at regular intervals to make passenger experience to the next level
Ensuring all SOPs are followed throughout the flight sectorwise
Ensuring Grooming Standards are maintained by all crew including Self
Giving proper Handover to the Next Crew
Providing First Aid to the passenger in need, Paging for Doctor and Informing PIC
Assisted Passengers with medicines from FAK after diagnosis through symptoms and signs