Lanju Balmiki

To achieve each and every goal that I've dreamt of in this life

Cabin Attendant - Kingfisher Airlines

(2008-01 - 2012-12)

• Attending Briefing with the In-Flight Manager/Purser
• Get documents checked and know my allocation and responsibilities
• Attend CockpitCrew Briefing with my crew
• Taking Handover from Previous Crew for any defects
• Doing Preflight Check and passing my check according to my allocation
• Welcoming Passengers onboard at my Welcoming Position
• Assisting Passengers to their seat and with their luggage stowage
• Helping passengers with available resources on-board
• Knowing the passenger profile and render them required assistance
• Interacting with passengers
• Following company laid SOPs
• Following company laid Grooming Standards
• Building a rapport with the customers
• Treating each and every passenger equally
• Ready to go to extra mile to see a smile on their face
• Caring and respecting of each and every passenger
• Managing fellow Crew members and Flight Deck Crew
• Handling passengers conflict during Flight with their queries
• Taking rounds in the cabin at intervals to look for passenger well-being throughout the flight
• Doing clearance after the F&B service was done and secured it in the lavatory
• Doing Anti-Sabotage Check zonewise before boarding on international flight
• Looking after the welfare of the cabin crew as well as the cockpit crew
• Being mindful of the situations and able to take out the standard operating procedures
• Being approachable to my colleagues so that they wouldn't hesitate to bring in front of me the smallest situation which they can't handle or they have handled
• Being Vigilant everytime to make a safe and secured flight for passengers and for our own self
• Being good listener
• Servicing Lavatories at regular intervals to make passenger experience to the next level
• Distributing Landing Cards at Top Of Descent before Landing in India
• Taking Handover for Cart inventory and dry store zonewise
• Doing Safety Demostration as per the Aircraft type
• Securing Cabin for Take off Landing and Turbulence
• Looking after passenger wellbeing throughout the flight
• Maintaining Grooming standards at regular intervals
• Following set goals throughout the flight patch/Patches
• Updating knowledge with the latest circulars updated at the earliest
• Checking Mails for recent updates regarding Service or SOPs
• Doing Service quickly to serve every passenger in my zone without any delay
• Maintaining Positive posture throughout the flight
• Performing the best during my Annual Check and PEP Audits
• Creating special moments for passengers onboard to create a positive lasting memory
• Taking Inventory Handover for each cart and Bond Carts
• Closing the Inventory for each cart In-Flight and hand over to the Staff after passengers deplanes
• Giving Proper Handover to the Next Crew

In-Flight Manager/Purser/Check Cabin Attendant - Indigo Airlines

(2012-01 - 2026-12)

• Taking Briefings with my operating crew members
• Auditing their grooming as per company standards
• Checking Crew Mandatory documents(Competency, Manual, Company IDs, AEPs, Passport if international flight)
• Setting goals for the flight sectorwise and assigning allocations and responsibilities
• Attending Cockpit Crew Briefings with my crew
• Informing Base Staff before leaving for the aircraft
• Taking Handover from Previous Crew for any Defects
• Check CDLB Logbook for any defects
• Inform PIC about the Defect and inform AME and get it rectified
• Doing Preflight Check after boarding the aircraft
• Checking Mails for new updates on SOPs
• Updating self knowledge by Checking latest circulars everyday
• Discussing latest Circulars in Briefings with my operating crew members
• Discussing latest SOPs in Briefings with my operating crew members
• Welcoming Passengers onboard
• Monitoring Passenger flow and crew coordination
• Making announcements at intervals for passengers to quickly settle down for early departure
• Making Welcome Announcements
• Monitoring Safety Demostration Flow
• Passing cabin securance Check to cockpit crew after securing the cabin for Take off and Landing
• Monitor flow of service throughout the flight sectorwise
• Preparing and serving cockpit crew meals and beverages
• Helping passengers with available resources on-board
• Profiling passengers and render them required assistance
• Interacting with passengers
• Building a rapport with the customers
• Treating each and every passenger equally
• Ready to go to extra mile to see a smile on their face
• Caring and respecting of each and every passenger
• Managing Crew members
• Being Vigilant everytime to make a safe and secured flight for passengers and for our own self
• Make Turbulence announcements, secure cabin and passing Check to cockpit crew
• Train New Joinees In-Flight
• Hiring New Joinees at Interviews
• Taking PEP Audits for Operating Crew members
• Taking Annual Checks for Operating Crew members
• Submitting their Check and PEP scores at Base
• Taking Debriefings after flight
• Taking Good care of VVIPs/VIPs from the time they board till they deplane to create an everlasting impact
• Giving Feedbacks to Crew members and correct them when needed
• Monitoring F&B flow during Service
• Maintaining Positive posture throughout the flight
• Creating special moments for passengers in-flight and sharing the same with Base
• Knowing one's capability of handling passengers
• Doing Fumigation procedure before passenger boarding on international flights
• Doing Anti-Sabotage Check zonewise before boarding on international flight
• Taking Inventory Handover for each cart and merchandise cart
• Closing Inventory for each cart, merchandise cart in-flight and Handover to the Staff after passengers deplanes
• Looking after the welfare of the cabin crew as well as the cockpit crew
• Taking rounds in the cabin at intervals to check passerbgers well-being throughout the flight
• Being mindful of the situations and make decisions as per the standard operating procedures
• Being approachable to my colleagues so that they wouldn't hesitate to bring in front of me the smallest situation which they can't handle or they have handled
• Being able to lead my crew members to make a safe and secured flight for passengers and for our own self
• Being good listener
• Making Thank You Announcement
• Doing Thank You Round and Monitoring Thank You Round of my crew members
• Being Vigilant throughout the flight especially during Takeoff and Landing role as it's the critical phase and any emergency can happen
• Doing F&B service quickly so that all passengers are served in my zone
• Monitoring Clearance Flow
• Making Turbulence announcement, securing cabin, Taking securance Check form crew and pass the Check to Cockpit Crew
• Maintaining Interaction/Communication Log throughout the flight and on every flight
• Making Crew Allocations
• Submit the cash and ensure every crew have submitted the In-Flight cash Allocationwise
• Submit cart report allocationwise on company portal with the sales report itemwise after every flight
• Submit Flight Report at company portals with all the details after every flight
• Giving Feedbacks to Crew after flight during Debriefings
• Submit the special moments created for passengers onboard with the Base Team and sharing pictures through Mail
• Assisting the operating crew members whenever needed while deadheading
• Distributing Landing Cards before Top of Descent before Landing in India
• Servicing Lavatories at regular intervals to make passenger experience to the next level
• Ensuring all SOPs are followed throughout the flight sectorwise
• Ensuring Grooming Standards are maintained by all crew including Self
• Giving proper Handover to the Next Crew
• Providing First Aid to the passenger in need, Paging for Doctor and Informing PIC
• Assisted Passengers with medicines from FAK after diagnosis through symptoms and signs

High School - St. Xavier's High School, Haldia (2007-12)

Higher Secondary School - St. Xavier's Higher Secondary School, Haldia (2009-12)

Bachelor - Business Administration - West Bengal University of Technology & Management, West Bengal (2012-12)