Seeking a challenging position in a well-established educational institute or group of institutes
Send a job offer directly to this candidate
Enriching 24 years of experience in the areas of Training, Counseling, Customer Service and Administration with proven stints in staff management and relationship building. Demonstrated strengths in developing & streamlining systems with proven ability to enhance operational effectiveness and meet organizational goals within the stipulated time frame. Sincere, hardworking, relishes challenges & able to work and deliver targets and excellent results, even in adverse situations.
Able to head and motivate resources at disposal to achieve objectives. A Doer - Winner attitude. Ability to work and interact with people and maintain a cordial cross cultural working environment.
Senior Academic Counsellor - Fortune Cloud Technologies Pvt Ltd
(2026-02 - 2026-06)
A software training institute providing technical courses with placement assistance. Role was counselling students and guiding them to choose the right course. Generating revenue by counselling prospects and converting them to sales
Senior Academic Counsellor - Primus Tech Systems Pvt Ltd
(2023-06 - 2026-01)
Primus Techsystems is a SAP Gold Partner IT company and specialize in providing enterprise application services focused on SAP Business Suite, SAP S4HANA, C4HANA and SuccessFactors. Role as a Senior Academic Counsellor is to ensure admissions into SAP courses, counselling candidates aspiring to become a SAP certified Consultant
Academic Counsellor Retail - SpringPeople Software
(2022-07 - 2023-05)
SpringPeople is India's biggest enterprise IT training provider and helps IT enterprises with their most challenging training needs. Role is of an Academic Counsellor, counselling candidates aspiring to become a SAP certified Consultant
Senior Counsellor - Campus Select Education Consultancy
(2021-04 - 2022-05)
Role was to counsel students aspiring for higher education on suitable courses and help them plan to achieve their goals
Manager Training - NISA Industrial Services Pvt Ltd
(2017-10 - 2019-11)
Security Services company providing manpower to companies. Training the security guards on technical skills (theory) and soft skills. Equipping them with excellent grooming techniques, time management, team bonding and other behavioral skills to achieve best results with compliance to attain strong clients with maximum capacity. Keeping them updated with changes in working methods basis requirement of clients and building a strong security system
Manager Customer Contact Center / Trainee Counselor - The Chopras Overseas Education Consultancy
(2015-11 - 2017-09)
As a Customer Service Manager responsibility was to provide excellent customer service. As Trainee Counselor role is to counsel students aspiring for overseas education on suitable courses, plan to achieve their goals and identify their potential
Manager Training and Coordinator - Ienergizer
(2013-09 - 2015-10)
As a Manager responsible for Training output of all the LOBs under domain. Responsibility comprises of defining, measuring, and designing, implementing, analyzing and delivering the KRA. As Coordinator includes Mapping training plans and schedules, designing and developing training programs for corporate training. Choosing appropriate training methods and conducting training programs
Manager Training & Quality - Eureka Outsourcing Pvt Ltd
(2011-05 - 2013-08)
Manager responsible for the Quality & Training output of all the processes under domain. Responsibility comprises of defining, measuring, designing, implementing, analyzing and delivering KRA with each domain
Assistant Manager Training - MetLife Global Operations Support Centre
(2008-01 - 2011-04)
For the entire MetLife Corporate Functions Line of Business. Accountable for Lead coordination and managing all training pertaining to aligned Line of Business (New Hire & Migrations). Responsible for Planning, Scheduling, Execution and Measuring Process training and Lead Content Design & Delivering activities
Assistant Manager Operations - MetLife Global Operations Support Center
(2007-12 - 2008-12)
Accountable for a Long Term Disability process in the Institutional line of business to mentor and coach the team for continual improvement in the process
Process Trainer - EXL Services
(2003-04 - 2007-12)
Process Trainer for MetLife Auto & Home Insurance and AVIVA (UK Insurance). Involved in Migrating Auto and Home Insurance process from the US for their coveted insurance client MetLife
Customer Care Executive - HCL Technologies BPO Services Ltd
(2001-12 - 2003-04)
Spoken English Teacher - Kerala School, Canning Road, New Delhi - New Delhi
(1999-09 - 2001-12)
BA - English Literature - Calcutta University
BEd - Allahabad University
