Latika Abhinav Kaushal

Client-facing professional with 5+ years of experience across aviation, IT services, and account management, specializing in relationship building, stakeholder communication, and cross-functional coordination. Skilled at identifying client needs, resolving escalations, and partnering with business leaders to support service quality and business growth. Seeking to bring this relationship-driven foundation to a business development, inside sales, or client success role, combining strong communication, follow-through, and problem-solving with a genuine interest in building new client relationships.

General Manager at Marolix Technology Solutions Pvt. Ltd. (2022-12 – 2024-09)

• Oversaw day-to-day operations within the IT department, coordinating across teams to ensure smooth service delivery and consistent adherence to company policies.
• Managed key client and stakeholder relationships end-to-end, maintaining high standards of service and client satisfaction over a two-year tenure.
• Partnered with business leaders on decisions affecting service delivery, client retention, and operational growth.
• Recognized for strong work ethic and integrity by leadership.

Client Manager at Falcons Group (2021-05 – 2022-12)

• Built and maintained client relationships by responding to inquiries, identifying client needs, and resolving issues in a timely manner.
• Owned complaint handling end-to-end, providing solutions within set timeframes and following up to confirm resolution.
• Maintained accurate client records, including contracts, interaction history, and account notes, to support consistent follow-up.
• Partnered with business leaders to deliver services aligned with company objectives, contributing to business growth through long-term client and community relationships.

Cabin Crew Member at SpiceJet Ltd. (2017-10 – 2020-05)

• Delivered frontline customer service to passengers, resolving in-flight questions and issues while maintaining safety and comfort standards.
• Verified aircraft and passenger compliance with safety regulations and company policy on every flight.
• Communicated clearly under pressure, including safety and emergency procedures, to large groups of passengers.
• Coordinated with the flight deck and fellow crew to keep operations running smoothly, building strong teamwork and communication skills.

Career Break (2024-10 – Present)

Took time away from full-time work for personal and family reasons. Available and ready to return to a full-time client-facing or business development role.

Bachelor of Commerce in Commerce – Pt. Ravi Shankar Shukla University (2014-04 – 2017-03)

High School Diploma – Maharishi Vidya Mandir (2013-03 – 2014-10)