Latikamonga Monga

Dedicated and experienced French Language Trainer and Customer Service Professional with over 10 years of expertise in teaching French across schools, institutes, corporate environments, and online/offline platforms. Skilled in delivering interactive language training, customer relationship management, fraud investigation support, and bilingual customer assistance in French and English. Proven ability to handle diverse learners and international clients while ensuring high-quality outcomes, effective communication, and customer satisfaction.

Strong background in curriculum planning, student mentoring, and corporate training with a commitment to continuous learning and professional excellence.

Senior French Trainer - Lexica School of Foreign Language

(2025-04)

• Delivered comprehensive French language training focusing on speaking fluency, listening comprehension, reading, and writing skills.
• Trained students in French grammar, verb conjugations, vocabulary building, sentence structure, and practical communication for daily situations.
• Conducted both online and offline classes with flexible schedules for students and working professionals.
• Provided personalized feedback, level assessments, and continuous student mentoring to improve language proficiency.
• Guided students with career counseling and interview preparation for corporate opportunities and higher studies in France.
• Designed and implemented interactive lessons focused on pronunciation improvement through technology-based learning tools and classroom activities.
• Encouraged active participation and practical language usage to enhance confidence, retention, and communication skills.
• Demonstrated strong training, mentoring, and classroom management skills with a student-centered teaching approach.

French Teacher - Vivekanand International School, I.P. Extension

(2024-08 - 2025-03)

• Worked as a TGT French Teacher, maintaining a positive, engaging, and disciplined learning environment.
• Assessed student progress through assignments, tests, observations, and project-based learning activities.
• Identified and addressed individual student learning needs by providing additional academic support and guidance.
• Maintained accurate records of student performance, attendance, and academic progress.
• Encouraged active student participation and promoted interest in French language and culture.
• Participated in parent-teacher meetings and regularly communicated with parents regarding students’ progress and development.
• Demonstrated strong classroom management, interpersonal communication, and student mentoring skills.

French Trainer - Swiss School of Language - Nirman Vihar

(2024-05 - 2024-08)

• Taught French language courses from A1 to B1 levels to students from diverse backgrounds.
• Delivered training in French vocabulary, speaking, pronunciation, listening, grammar, and communication skills.
• Developed and implemented lesson plans, assignments, class activities, examinations, and oral dictations to enhance language proficiency.
• Worked closely with students, parents, and administrators to support student development and academic enrichment.
• Created engaging classroom environments through creative teaching materials, interactive sessions, and in-class demonstrations.
• Promoted understanding of French language, culture, and history to improve student learning outcomes and retention.
• Demonstrated strong classroom management, communication, and mentoring skills with over 10 years of teaching experience

French Language Analyst - Sitel Private Limited

(2019-10 - 2023-02)

• Handled customer service operations for Canadian clients, resolving customer queries related to credit reports efficiently.
• Managed B2C communication processes, including daily, weekly, and monthly newsletters for global clients.
• Provided customer support in French through email and chat channels.
• Developed and maintained strong relationships with international customers to ensure high client satisfaction.
• Addressed customer concerns promptly through direct engagement and effective communication.
• Supported internal teams with ad-hoc operational tasks based on business requirements.
• Demonstrated strong problem-solving, communication, and customer handling skills in a fast-paced environment.

French Associate - Accenture Private Limited

(2018-02 - 2019-09)

• Reviewed customers’ order history, including completed and cancelled transactions, to identify suspicious activities.
• Coordinated with the Anti-Fraud team to investigate fraud cases and policy violations.
• Handled risk-highlighted cases by reviewing incidents, tracking investigations, and finalizing disciplinary actions in collaboration with the Anti-Fraud team.
• Communicated with US and French bank representatives and customers to verify credit card details and transaction authenticity.
• Assisted the Fraud Risk Manager by providing investigation outcomes and supporting case resolution processes.
• Conducted calls with French customers for further investigation of suspicious transactions and activities.
• Worked on Nautilus Software for fraud investigation and case management processes.

French Associate - Tech Mahindra Limited

(2017-03 - 2017-11)

• Worked for a Canadian client in the installation assistance process for electronic devices, including Broadband and TV Satellite Receivers.
• Managed outbound B2C customer interactions to confirm personal details and service requirements.
• Guided customers regarding software installation procedures and device-related support.
• Informed customers about current sales offers and promotional plans available for specific devices.
• Delivered professional customer service while ensuring accurate information sharing and customer satisfaction.
• Demonstrated strong communication and customer handling skills in an international client environment.

Bachelor of Arts (B.A. Programme) - Delhi University (2017)

Senior Secondary (12th) - C.B.S.E., New Delhi (2012)

Secondary (10th) - C.B.S.E., New Delhi (2010)