Senior Customer Associate - TE Ltd. - Bengaluru
(2024-01 - 2026-02)
- Actively collaborate with the planning team to review past-dated orders and obtain recommit dates or proceed with delivery creation.
- Monitor orders with past delivery dates in MDO4, and if sufficient stock is available, coordinate with planners to initiate the delivery creation.
- Working with the planning team if the orders are not confirmed, ensuring alignment with the original confirmation date.
- Proactively follow up on the orders that are scheduled to ship within the next five days to prevent delays and improve on-time performance.
- If the order is past-dated and confirmed to a future date, and if we see stock available in CO09, then we will ask the planner to make the deliveries.
- Partner with the planning team to revise and improve delivery dates based on customer requests and priority requirements.
- Prepared credit memos in SAP to adjust customer accounts.
- Processed push-out requests to accommodate timeline changes.
- Used SAP and SFDC for order processing and data management.
Process Associate - Hewlett Packard Inc. - Bengaluru
(2022-09 - 2023-10)
- Manage the order process for select products, which includes entering orders into a specialist permission or electronic fulfillment system.
- Creating Purchase requisition, entering data in SAP, follow up for timely delivery as per deadlines.
- Coordinating with the other departments to ensure that new products are available to consumers in a timely manner.
- Communicating with the factory team about any issues that may arise during the ordering process.
- Managing the daily activities, preparing and publishing the daily volume report, 846 report, and EDI signals (947, 861) Po order status report. Cancellation of the Po's using the canyon tool, stock movement from and to different plant locations, ICPO changes and reservations.
- Releasing the orders with different payment methods (Wire, Credit card, PayPal, Ideal, Klarna etc.,)
- Order handling and processing for customers in Order management, Cancellation of orders with respect to the request in tools like OSS, CCSD, SAPS4 HANA portals.
Internship - Export process and documentation - Amogha Shipping Agency
- Assisting in the preparation of export documentation, including invoices, packing lists, and certificates of origin.
- Coordinating with clients to gather required information and documents for export.
- Monitoring and tracking the progress of export shipments.
- Assisting in resolving any issues or delays that may arise during the export process.
