Senior Associate – AR - Cash Application (UK & Canada Regions) at Hays Business Solutions (2020-03 – Present)
- Process and apply 1,500–2,000 client receipts per month across UK & Canada portfolios
- Perform accurate invoice posting and cash application with 99%+ accuracy rate
- Prepare and manage payment status reports and AR mass change queries
- Reconcile customer accounts and resolve unapplied / short payments within SLA
- Maintain 100% compliance with AR documentation and audit requirements
- Maintain cash receipt records and coordinate with collection agencies when required
- Post accounting transactions and update AR ledgers regularly
- Produce monthly financial and management reports for internal stakeholders
- Investigate and resolve AR discrepancies, maintaining >95% query closure within SLA
Senior Associate – Billing Profile (OTC / AR) (UK Region) at Hays Business Solutions (2015-03 – 2020-02)
Strong working knowledge of endtoend AR Billing process, including invoice creation, validation, posting, and delivery. Identified billingrelated issues surfacing as: Short pay, Unapplied cash, Disputes
- Reviewed and validated invoices for rate accuracy, quantity/hours, tax, PO references, and billing period cutoff
- Identified upstream billing errors impacting payments, disputes, and unapplied cash
- Coordinated with Billing, payroll, and Operations teams to resolve invoice discrepancies through credit notes and rebilling
- Ensured firstpass billing accuracy to minimize downstream collections delays and cash application exceptions
- Supported timely invoice release to enable accurate AR aging and faster cash realization
- Acted as a key link between Billing and Cash Application to ensure clean AR and reduced payment exceptions
- Preventing incorrect amount to by ensuring billing corrections were resolved at source, not in cash application
- Supported AR reconciliation by ensuring invoices, credits, and cash were accurately reflected in subledger and GL
- Contributed to DSO improvement and reduced AR aging through accurate billing and timely cash clearance
- Supported monthend AR close by clearing unapplied cash and resolving cashtoinvoice mismatches
- Assisted with customer account reconciliations and AR subledger vs GL alignment
- Provided auditready documentation related to billing adjustments and cash postings
Senior Associate – Account Payable & Staff Expense at Hays Business Solutions (2015-03 – 2020-02)
Cross-Process Exposure
- Resolved UK temporary worker payment queries, achieving 95%+ first-contact resolution
- Provided customer-centric solutions while following SOPs and process controls
Associate at Homes Mart Real tech Ltd (2013-02 – 2014-10)
- List of residential or commercial properties for sale or rent
- Prepare property descriptions, photographs, and advertisements
- Promote properties through online portals, social media, and networks
- Maintain records of properties, clients, and transactions
- Update listings and client databases regularly
