Laxmi Namratha

HR Shared Services and Learning Operations professional with experience supporting HR operations, learning administration, and recruitment coordination in global environments. Skilled in Workday, ServiceNow, stakeholder management, training coordination, HR documentation, reporting, and process execution. Experienced in supporting learning programs, maintaining operational records, coordinating cross-functional stakeholders, and delivering seamless employee learning experiences.

Passionate about Learning Operations, Learning Technologies, and Employee Development.

HR Shared Services Analyst at LLOYDS TECHNOLOGY CENTRE (2023-12 – Present)

• Support HR shared Services and recruitment operations by coordinating interview scheduling across multiple business functions.
• Collaborate with recruiters, hiring managers, candidates, and cross-functional stakeholders to ensure seamless recruitment operations and an exceptional candidate experience.
• Utilize Workday to support recruitment workflows, maintain HR records, and ensure data accuracy.
• Support HR service requests through ServiceNow, tracking cases and ensuring SLA adherence.
• Manage interview calendars while ensuring timely stakeholder communication and exceptional candidate experience.
• Maintain HR documentation, recruitment records, operational trackers, and process documentation in compliance with organizational standards.
• Recognized twice by UH stakeholders for delivering exceptional support and collaboration, earning the Game Changer Award within the first six months of joining.
• Contribute to continuous process improvement by maintaining operational accuracy and supporting efficient HR service delivery.

Learning & Development Intern at BERKADIA (2025-05 – 2025-07)

• Supported end-to-end Learning Operations by coordinating instructor-led and virtual training programs.
• Assisted with Learning Management System (LMS) activities by maintaining learner records, training data, attendance, and learning documentation.
• Coordinated training nominations, participant communication, learning schedules, and training calendars.
• Maintained training trackers, completion records, and learning reports to ensure data accuracy and timely reporting.
• Collaborated with trainers, employees, and cross-functional stakeholders to ensure smooth execution of learning initiatives.
• Supported onboarding and employee development programs through learning administration and operational coordination.
• Assisted in preparing learning metrics and participation reports to support business and learning teams.
• Contributed to process improvements by ensuring accurate documentation and timely completion of learning operations activities.

HR Intern – Recruitment at KAPIL KNOWLEDGE HUB (2024-04)

• Sourced potential candidates through LinkedIn, Naukri, Indeed, and internshala platforms.
• Assisted in resume screening, shortlisted interviews, and recruitment coordination activities.
• Scheduled interviews and maintained communication with candidates throughout the hiring process.
• Maintained candidate databases, recruitment trackers, and hiring documentation.
• Supported onboarding documentation and recruitment administration activities.

Counsellor Intern at VOICE FOR GIRLS (2023-07)

• Facilitated life-skills and development sessions for adolescent girls through community outreach programs.
• Assisted in awareness campaigns on child protection and awareness on challenges.
• Assisted in program coordination and stakeholder interaction activities.
• Developed strong interpersonal, communication, and counselling skills through direct participant support.

Post Graduate Diploma in Management in HR & Finance – Siva Sivani Institute of Management, Hyderabad (2024 – 2026)

Bachelor of Business Administration (BBA) – Nizam College, Hyderabad (2021 – 2024)