Laxminarayana S

Results-driven Claims Manager with 18 years of progressively responsible experience in general insurance claims operations, from depot-level assessments to state-level and branch leadership across two of India's leading insurers. Proven track record managing full claims lifecycles — intake, reserving, investigation, settlement, and vendor empanelment — while consistently improving turnaround time (TAT), controlling leakage on high-value claims, and maintaining zero-tolerance regulatory compliance. Skilled at building and leading empanelment networks of surveyors, lawyers, recovery agents, and garages across Telangana and Karnataka.

A technical foundation in Automobile Engineering underpins sharp, evidence-based motor claims assessment and fraud detection. Three-time award winner across two organisations. Seeking a Claims Manager / Head of Claims role to drive operational efficiency, cost control, and team performance at scale.

Motor Claims Manager - Cholamandalam MS General Insurance Co. Ltd. - Hubli, Karnataka

(2025-03)

• Direct daily branch claims operations, ensuring accurate evaluations and consistently high processing quality.
• Manage claims intake and workflow processing to achieve optimal turnaround times (TAT).
• Oversee settlement approvals and financial reserves, maintaining strict open-claims accuracy.
• Control operational expenses and cost ratios to protect branch profitability.
• Validate high-value, complex, and escalated claims to mitigate financial leakage risk.
• Authorise large pay-outs exceeding standard adjuster authority limits.
• Manage vendor onboarding and empanelment, ensuring full regulatory and corporate compliance.
• Serve as the key liaison between claimants, workshop networks, and the sales team.

Manager – Claims - Liberty General Insurance Ltd. - Hyderabad, Telangana

(2013-03 - 2025-02)

Key Achievement: Awarded Best Manager PAN India and Best Branch Manager.

• Managed end-to-end, state-level claims operations for Telangana.
• Developed and executed strategic plans and performance metrics to meet departmental goals.
• Evaluated claims assessments in strict accordance with company guidelines and regulatory procedure.
• Selected and managed a network of surveyors, investigators, recovery agents, and lawyers.
• Partnered with marketing and underwriting teams to drive topline and bottom-line growth.
• Negotiated complex claim settlements and resolved customer queries to improve satisfaction.
• Implemented loss control strategies and analysed key benchmarks to minimise risk.

Deputy Manager – Claims - Cholamandalam MS General Insurance Co. Ltd. - Hyderabad, Telangana

(2007-01 - 2013-03)

Key Achievement: Recognised with the Best In-House Assessor (IHA) award.

• Examined complex motor vehicle claims using deep, hands-on technical expertise.
• Analysed marine loss and vehicle claims across major manufacturers (Toyota, Hyundai, Yamaha, Honda).
• Conducted detailed diagnosis of diverse vehicle component failures.
• Designed and executed cost-control initiatives in motor loss assessments.
• Provided technical guidance to adjusters and led high-level client service meetings.

Deputy Technical Officer - Sundaram Motors (A Division of T.V. Sundaram Iyengar & Sons Ltd.) - Hyderabad, Telangana

(2003-07 - 2007-10)

• Managed workshop operations on a profitable, self-sustaining basis.
• Monitored spare parts procurement and optimised day-to-day workshop workflows.
• Performed advanced vehicle troubleshooting, diagnosis, and technical quality checks.
• Briefed the service team on Technical Service Bulletins and led 5S safety initiatives as Team Leader.

Service Advisor - Ranisha Automobiles Pvt. Ltd. - Hyderabad, Telangana

(1998-01 - 2003-07)

• Managed the customer lifecycle from vehicle reception through final delivery.
• Allocated workshop tasks to mechanics by skill level to optimise turnaround time.
• Used advanced diagnostic scanners to pinpoint complex mechanical and electrical faults.
• Coordinated pre-delivery inspections (PDI) with the sales department.

Diploma - Automobile Engineering - Masabtank Polytechnic College