Leela Kumar Konduru

Conducted comprehensive investigations into suspicious transaction alerts (STRs/SARs), reviewing customer KYC data, account behavior, and entity information to identify potential money laundering or terrorist financing. Prepare and file Suspicious Activity Reports (SARs) or Suspicious Transaction Reports (STRs) to relevant authorities. Performed EDD on high-risk customers, PEPs, and correspondent banking relationships, identifying red flags in transaction history.

AML Analyst at Teleperformance (2026-01 – Present)

• Conducted comprehensive investigations into suspicious transaction alerts (STRs/SARs), reviewing customer KYC data, account behavior, and entity information to identify potential money laundering or terrorist financing.
• Prepare and file Suspicious Activity Reports (SARs) or Suspicious Transaction Reports (STRs) to relevant authorities.
• Performed EDD on high-risk customers, PEPs, and correspondent banking relationships, identifying red flags in transaction history.
• Ensured compliance with AML/KYC policies and regulatory requirements. A through rigorous assessment and timely reporting.
• Analyze transaction alerts generated by automated systems for anomalies, such as structuring, rapid movement of funds, or high-risk jurisdictions.
• Conduct in-depth investigations, gathering client data, and documenting analysis to support or dismiss suspicion.
• Collaborate with compliance technology teams to tune detection rules and reduce false positives.

Manager at Kotak Mahindra Bank International Banking Group (IBA) (2023-06 – 2024-10)

• Managed KYC and account opening documentation for all kinds of banking products along with CDD, EDD.
• Conduct daily Sanction Screening on alerts, reducing false positives through enhanced analysis.
• Investigated and resolved complex sanctions alerts involving high risk customers cross-border transactions and potential matches against OFAC, EU, UN and other global sanction lists
• Conduct investigations to potential financial crimes escalated by various banking departments.
• Proficient in conducting financial crime Investigations.
• Excellent Analytical and problem-solving skills
• Handling, issuing and raising charge backs for debit cards, provide strong customer service and take initiatives to solve issues through detailed research.
• Monitor, evaluate, investigate and respond to dispute received by various client and deliver premium service to our clients.
• Reviewed system generated alerts and perform enhanced due diligence on customers in an effort to prevent the bank from being exploited by money laundering or terrorist financing activities.
• Monitor Private banking Account(s) Activities to ensure there is no financial crime taking place on the account
• Detection of Suspicious Transaction and Suspicious Activity Report on daily basis based on Customer profiling account.
• Identify accurate risk rating for individual/non-individual accounts to highlight high risk jurisdictions, cash intensive/high risk businesses and Politically Exposed Persons (PEPs) or Relatives or Close Associates (RCAs)
• File a SAR (Suspicious Activity Report) for any suspicious activity in accounts and also place the suspects on an internal watch list, if any adverse information is found.

Manager at ESAF Bank (2022-02 – 2023-06)

• Providing client service request and also guiding them with proper funds planning for retirement, also monitoring their transactions in the accounts to maintain compliance.
• Onboarding clients by processing, KYC, CDD, EDD and Screening along with closing disclosure for mortgage whenever necessary.
• Conduct investigations to potential financial crimes escalated by various banking departments.
• Managing the financial terms, KYC norms and sensitivities of banking.
• Overseeing the cross selling of products like Corporate FDs, MF, GI and Retail LI. Upkeep of the Branch and ATM
• Liability generation & New Business development (CASA acquisition)
• Cross Sell of various Third-party products and Asset product
• Handling new members in the team and helping them with their issues by providing a team discussion or training session.
• Track weekly collections and disputes; escalate issues to ensure monthly collections targets are achieved and shortfalls are highlighted in advance to the client.
• Handling escalation calls and email queries for resolving customer concerns.

KYC Officer at ICIC Bank Ltd (2015-05 – 2020-07)

• Completed high-quality RFPs and DDQs (Asset Management) from prospective clients, and existing clients in a timely and accurate manner.
• Managed customer service operations, ensured customer delight by achieving delivery & quality service in the shortest possible time.
• Collect and document data, including: alerting activity, account information, transactional data, KYC information, politically exposed person (PEP) status, adverse media as well as counter party and any other required information to assist in the investigation.
• Monitoring and tracking of KYC records, assisting with the development and execution of action plan for expiring records and ensuring records are not past due.
• Processing of account opening forms & keeping the First Pass above 95%.
• backups of Service officers.
• Responsible for day-to-day transactions and contribution towards improvement of service quality score card thus ensuring a better branch rating.
• Handling of customer complaints and to provide them resolution up to their satisfaction level and ensuring customer retention with the bank.
• To analyze and assess request for credit facilities for retail/corporate customers. Conduct risk analysis and assess the risk associated with the business with the credit proposal, with the bank's requirement with respect to KYC, AML, Diligence check.
• Ensure all information and documentation comply with RBI regulation and bank standards.
• Managing all transaction processes and delivery of services; providing services to existing customers and dealing with all aspects of customer relationship.
• Building a strong STR/SAR escalation team with the required skills to support Business and Compliance initiatives.
• Assisted with performing second-level checks for RFP's and DDQ's prepared by other team members.

PGD in Banking & Finance – Manipal Global Academy of BFSI (2014-08 – 2015-05)

B-Tech in Electronics & Communication Engineering – GIET College (2007-09 – 2010-06)