Assistant Manager at K M Dastur Insurance and Reinsurance Broker Pvt. Ltd. (2025-01 – Present)
- Handling Bharat Benz commercial vehicle insurance claims.
- Managing private motor insurance claims and end-to-end claim processing.
- Handling non-motor insurance claims including Marine and Travel insurance
- Coordinating with the IT Team for IAS Sure and DICV Portal operations and issue resolution.
- Managing claim documentation, follow-ups, and settlement coordination with insurers, surveyors, and customers.
- Ensuring timely and accurate claim resolution while maintaining compliance standards.
- Supporting operational processes and internal coordination activities.
Senior Warranty Executive at Mahindra First Choice Wheels Pvt Ltd (2022-12 – 2024-11)
- Manage the PAN India warranty claims
- Negotiates with Dealers and CWI Team company representatives
- Job Responsibilities- Completes documents, indicating the estimated repair costs and making recommendations
- Approve to the Estimates/start the work
- Represent the MIS report of the Certification
- Arrange meetings CE Engineers for the Daily/Monthly Target of Certification
- Resolved the queries of CE Engineers Regarding APP/Travel reimbursement
- Mange the pending documents or approval of claims
- Coordinate with Authorized service Centre and arrange the parts
- In major cases arrange the investigation
- Customer Reimbursement of claims
- Tie-up process for the new workshop/dealer.
Body paint Front office Manager at Madhuban Toyota (2019-08 – 2022-12)
- Builds and maintains good working relations with insurance adjusters.
- Negotiates with insurance company representative.
- Completes insurance forms, indicating the estimated repair costs and making recommendations.
- Obtains the insurer's approval and agreement to the estimates.
- Builds and maintains good relations with the customers, to encourage their loyalty and obtain their recommendations.
- Welcomes arriving customers in a friendly and professional manner.
Body & Paint Manager at Hare Krishan Mahindra (2018-09 – 2019-06)
- Builds and maintains good working relations with insurance adjusters.
- Negotiates with insurance company representative.
- Completes insurance forms, indicating the estimated repair costs and making recommendations.
- Obtains the insurer's approval and agreement to the estimates.
- Builds and maintains good relations with the customers, to encourage their loyalty and obtain their recommendations.
- Welcomes arriving customers in a friendly and professional manner.
Bodyshop Coordinator at Regent Honda Thane (2018-04 – 2018-08)
- Visit the accidental vehicle and open the job cards.
- Accumulate bill amount and depreciation to the insured.
- Preparing estimate and settlement with surveyors.
- Inspection work of vehicle during work and informed to customers.
- Final inspection of vehicle arranges D.O and deliver to customer.
- Follow-up insurance payment.
- Manage the customer queries. - Solution to resolve the complaint.
- Manage dissatisfied customer in very lenient way.
- Inspected and tested damage vehicles, then recorded findings so that necessary repairs could be made.
Body & Paint Advisor at R Square Hyundai (2015-03 – 2018-04)
- Visit the accidental vehicle and open the job cards.
- Accumulate bill amount and depreciation to the insured.
- Preparing estimate and settlement with surveyors.
- Inspection work of vehicle during work and informed to customers.
- Final inspection of vehicle arranges D.O and deliver to customer.
- Follow-up insurance payment.
- Manage the customer queries. - Solution to resolve the complaint.
- Manage dissatisfied customer in very lenient way.
- Inspected and tested damage vehicles, then recorded findings so that necessary repairs could be made.
Lab Assistant at Saraswati College of Engineering Kharghar Navi Mumbai (2012-03 – 2015-02)
- Monthly Maintenance of lab equipment.
- Maintain Attendance Register.
- Maintain Record of Equipment IN /OUT Register.
- Attend the student regarding any query about equipment. - Help to student while Practical.
Customer Care Executive at Modi Hyundai (2011-04 – 2012-02)
- Employed active listening and communication skills to handle escalated and complex calls, achieving 100% positive outcome.
- Drove customer retention, building engaging relationships through every interaction.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
