Leena Thakur

Dedicated and detail-oriented professional with a strong academic background and over 18 years of diverse experience in healthcare administration, operations management, finance coordination, and education. Adept at managing backend processes, maintaining records, and ensuring organisational efficiency across medical and educational settings. Seeks to leverage skills in a growth-oriented organisation where performance and commitment are valued.

Operations & Accounts Executive at True Care Counselling (2023-01 – Present)

• Managed backend operations of the counselling centre including internal process coordination, workflow planning, and administrative oversight.
• Handled appointment scheduling and calendar management for counsellors, ensuring optimal session utilisation and minimal scheduling conflicts.
• Maintained complete accounts records — billing, fee collection, payment tracking, and monthly financial reconciliation.
• Managed confidential client records, administrative documentation, and data management systems with accuracy and discretion.
• Prepared internal operational reports, tracked follow-ups, and coordinated with management to streamline centre functioning.

Administration Head at Vivek Career Academy (2018-01 – 2023-12)

• Led end-to-end backend administrative operations including data management, scheduling, and resource planning.
• Managed complete finance operations — fee collection, salary disbursement, and monthly expense tracking.
• Maintained and organised student records, internal reports, and administrative documentation systems.
• Coordinated between faculty, management, and students to ensure smooth and efficient daily operations.
• Provided student counselling support and guided prospective enrollments.

Administrative & Accounts Executive at Combining Medical Centre (JMC) (2014-01 – 2018-12)

• Managed backend administrative operations of the medical centre including records management, data entry, and documentation.
• Handled patient appointment scheduling, OPD registers, and doctor availability coordination.
• Maintained billing records, generated invoices, and tracked daily collections and financial reconciliations.
• Managed staff schedules, internal correspondence, and ensured smooth coordination across departments.
• Oversaw inventory records and procurement documentation for medical supplies.

Operations & Data Executive at Thakur Diagnostic Centre (2011-01 – 2014-12)

• Handled backend operations including patient data entry, diagnostic test records, and report management.
• Managed appointment scheduling and coordinated sample collection and report dispatch timelines.
• Maintained billing and payment records, ensuring accurate daily financial accounting.
• Organised and archived patient diagnostic records in both digital and physical formats.
• Coordinated with pathology and radiology teams to ensure timely report generation and dispatch.

Teacher at School (2008-01 – 2011-12)

• Delivered classroom instruction, lesson planning, and student assessments with a focus on holistic learning outcomes.

M.A. in English – Himachal Pradesh University, Shimla

B.Ed. – Himachal Pradesh University, Shimla

PGDCA – Himachal Pradesh University, Shimla

B.A. – Himachal Pradesh University, Shimla

12th – HPBOSE Board

10th – CBSE Board