Assistant Manager – Human Resource / Talent Acquisition at Grown Diamond (2025-12 – 2026-06)
Human Resource, Talent Acquisition, Training and Development at Freelancer (2024-12 – 2025-11)
Assistant Manager – People and Culture / Human Resource at Wipro (2020-10 – 2024-11)
- Partnered with senior leaders to develop and execute HR strategies that support business goals.
- Translated business needs into actionable HR plans through workforce planning, succession strategies etc.
- Analyzed HR metrics turnover, engagement, productivity, time and cost to hire etc. to guide decision-making.
- Served as a trusted advisor on employee relations, conflict resolution, and policy implementation and interpretation.
- Reduced voluntary attrition from 22% to 14% through structured engagement and stay-interview programs.
- Implemented AI and automation to HRIS to cutting processing time by 35% and reduce manual intervention and spillage.
- Designed and rolled out a competency-based performance management framework to driving a culture of accountability.
- Championed employee experience and initiatives to foster an inclusive, engaging, and high-performance workplace culture.
- Designed and implemented payroll, salary structures, and benefits programs, conduct salary benchmarking and reviews.
- Guided managers on goal-setting, feedback, succession planning and performance improvement plans with retention up by 25%.
- Ensured adherence to laws, compliances and company policies and implemented them to meet industry standards.
- Strategized and develop and execute HR hiring and retention policies to align with the business objectives.
- Mitigated HR-related risks through proactive audits and training to ensure compliance with policies and statuary laws.
- Build and maintaining key relationships with business leaders and align HR initiatives with organizational goals.
- Conducted stay/exit interviews and implement retention strategies improved employee engagement and reduced attrition.
- Resolved complex employee relations issues, conducting impartial workplace investigations and minimizing legal risk.
Sr Executive – Talent Acquisition at Wipro (2008-10 – 2020-09)
- Spearheaded hiring initiatives for AI, Big Data, Analytics, BFSI, IT, and non - IT verticals to strengthen capabilities.
- Specialized in hiring for niche, leadership, executive, and volume-based roles to deliver talent solutions aligned with needs
- Strategies, develop and execute HR hiring and retention policies to align with the business objectives and hiring trends
- Formulate, implement, and keep updated all hiring trends and retain top talent while supporting business growth.
- Developed and implemented HR /Hiring policies and procedures that aligned with corporate goals and compliance regulations
- Utilized platforms like LinkedIn, Naukri, Indeed, Hirst, Dice, WhatsApp and international portals for sourcing talent.
- Specialized in talent mapping and headhunting via LinkedIn and networking platforms to build strong candidate pipelines.
- Developed and implemented HR policies and procedures that aligned with corporate goals and compliance regulations.
- Use LinkedIn, Naukri, Indeed, Hirist, Dice, WhatsApp groups, other national and international platforms for sourcing.
- Leveraged Boolean logic, X-Ray and other search tools for targeted talent sourcing and pipeline development.
- Strategies, develop and execute HR hiring and retention policies to align with the business objectives and hiring trends.
- Orchestrated comprehensive employee training programs, promoting career development and skill enhancement.
- Facilitated and executed successful employee engagement and retention initiatives, resulting in decrease in attrition rates.
- Built strong relationships with Universities, Career centers and Academic institutions to attract high-potential graduate talent.
- Managed a team of 12 recruiters to achieve hiring targets and ensure timely completion of the end-to-end recruitment cycle.
- Led end-to-end hiring processes, including candidate sourcing, evaluation, and compensation negotiation 40% reduction in TAT.
- On boarding of candidates by ensuring sourcing of the best talent from diversified sources leading in 60% increase in application.
Service Relationship Team (SRT) American Express Canada, Wipro at Service Relationship Team (SRT) American Express (2003-01 – 2008-09)
- Assisting customers by determining problems and providing solutions when Card members escalate call.
- Managing and address customer`s escalation calls and ensure customers are satisfied with the resolution.
- Participating in conference calls to share best practices with clients.
- Responsible for completing daily task of maintaining customer a/c to enhance Quality of Customer Service.
- Provide direction to the team, and ensure targets are met with adherence to compliance.
Customer Relationship Executive at Indus Telesystems (2002-03 – 2002-10)
Customer Relationship Executive at Telebrands India (2000-06 – 2001-01)
