Leslie Jacob

A certified Learning & Development and HR Professional with over 8 years of experience specializing in end-to-end program coordination, talent development, and training delivery. Proven expertise in designing and implementing impactful training programs, managing LMS platforms, and driving upskilling initiatives for diverse learners, from interns to employees. Adept at leveraging HR analytics to track effectiveness, optimize programs, and demonstrate ROI.

A strategic partner to business leaders and academia, skilled in building collaborative relationships to strengthen talent pipelines and align learning strategies with organizational goals.

Consultant – Scholar Engagement and Mentorship at Scholarlify (2025-01 – 2026-07)

• Program Coordination: Orchestrated end-to-end mentorship and training programs for scholars, ensuring alignment with learning objectives and program goals.
• LMS Management: Coordinated all LMS training modules, managed user enrolment, tracked learner progress, and provided technical support, ensuring seamless digital learning adoption.
• Training Delivery: Facilitated interactive workshops and webinars, assisting in the development of training materials and session guidelines to enhance engagement.
• Data & Reporting: Tracked program participation, engagement metrics, and feedback; generated regular reports on program outcomes and impact to identify trends and suggest improvements.
• Operations & Onboarding: Oversaw the scholarship application process, conducted applicant interviews, and facilitated the onboarding and fund disbursement for selected students.

Academic Manager at Global Schools Foundation (2022-11 – 2024-12)

• Stakeholder Partnership: Collaborated with academic departments and marketing teams to align program offerings with market needs and academic expectations, providing insights on student intake trends.
• Training & Onboarding: Developed and conducted training sessions for admission officers on academic policies and assessment criteria. Facilitated orientation programs and ensured smooth academic integration for newly admitted students.
• Data Analysis: Analysed admission trends, success rates, and retention data for continuous program improvement and strategic planning. Maintained CRM systems for efficient applicant data management.
• Training Program Management: Conducted onboarding for new hires (teachers, content developers) and organized regular upskilling sessions on teaching methodologies, EdTech tools, and pedagogy.
• Quality & Compliance: Reviewed course materials for alignment with curriculum standards (CBSE, IB); conducted live class audits and feedback sessions. Maintained documentation for audits and certifications.
• Performance Analytics: Utilized Metabase analytics to track teacher performance, student feedback, and engagement metrics (NPS, dropout rates), implementing KPIs for continuous improvement.
• LMS Optimization: Ensured effective use of LMS platforms by trainers and students, working with product teams to align training with platform updates.

Academic Mentor - Training & Quality at LIDO (2021-07 – 2022-10)

• Training Program Management: Conducted onboarding for new hires (teachers, content developers) and organized regular upskilling sessions on teaching methodologies, EdTech tools, and pedagogy.
• Quality & Compliance: Reviewed course materials for alignment with curriculum standards (CBSE, IB); conducted live class audits and feedback sessions. Maintained documentation for audits and certifications.
• Performance Analytics: Utilized Metabase analytics to track teacher performance, student feedback, and engagement metrics (NPS, dropout rates), implementing KPIs for continuous improvement.
• LMS Optimization: Ensured effective use of LMS platforms by trainers and students, working with product teams to align training with platform updates.

Trainer at Instant IT Technology (2019-05 – 2021-06)

• End-to-End Training Coordination: Managed onboarding training for new hires and ongoing upskilling for existing agents on processes, products, and new technologies.
• Content Development: Designed and updated training materials, including manuals, presentations, and e-learning modules, ensuring alignment with company policies and quality standards.
• Skills Gap Analysis & Coaching: Assessed agent performance through call monitoring and evaluations to identify skill gaps; provided targeted one-on-one coaching to improve performance.
• KPI Tracking & Reporting: Measured training effectiveness through key metrics such as customer satisfaction scores and call resolution rates, reporting outcomes and suggesting improvements to management.

Training Coordinator at Zetta Matrix Consulting LLP (2015-12 – 2019-04)

• Training & Development Support: Coordinated training sessions and tracked employee development programs. Identified skill gaps and recommended training solutions.
• Onboarding & Lifecycle Management: Managed new hire onboarding, including orientation and paperwork. Conducted exit interviews and analysed turnover trends.
• Employee Engagement: Acted as a point of contact for employee queries, mediated conflicts, and organized engagement activities to support a positive work environment.

Master of Business Administration (M.B.A.) in Human Resources Management – Jaipur National University (2012 – 2014)

Bachelor's Degree in Economics – Magadh University (2007 – 2011)

Diploma in Computer Science and Engineering – ISCST (2002 – 2005)