Liji Johny

I am an astute and decisive professional with over 9 years of progressive experience in Information Technology support functions.

I have been a great problem solver ,achieving remarkable results and performing great work with my current and previous employers.I have extensive experience in ERP support management, technical support,IT service delivery,IT service management and workforce management.

During the course of experience,I have honed my skills in providing technical support,overseeing responses to technical issues,creating Incident report,implementing effective procedures for smooth operations combating with service failures,classifying incidents,responding to service requests and logging Incident details.I posses a consistent track record in achieving departmental goals and executing strategies to improve performance.

Additionally,I have good exposure in exceptional relationship-building skills,leveraging superior interpersonal abilities, ensuring maximum corporate compliance with regulations and monitoring quality control standards within customer-facing environments.

Specialties

Incident management, Request management, ERP Systems,Change management, Problem management, IT Support,Quality Assurance, IT Service Management, Workforce Management.