Likitha M

Aspiring to leverage expertise as an Application Technology Analyst in a dynamic role to contribute to the development and optimization of innovative software solutions. Eager to join a forward-thinking organization that values continuous improvement and technological advancement. Possess more than 4 years of experience within the Verizon telecommunications industry, specializing in managing critical systems.

Experienced Telecom

Application and Unix Support Professional with strong hands-on expertise in telecom billing systems including Prime Biller and SingleView. Proven experience in Unix/Linux system administration, production support, incident management, and Production support for mission-critical applications. Skilled in system monitoring, log analysis, troubleshooting, and root cause analysis (RCA) to ensure high availability and SLA compliance.

Experienced in DevOps tools such as Jenkins, ensuring seamless integration and deployment of software solutions.

Technology Analyst at Infosys Ltd (2021-10 – Present)

Providing end-to-end environmental and production support for telecom billing platforms and managing Unix/Linux environments. Leading troubleshooting efforts and improving deployment workflows for mission-critical applications.

• Provided end-to-end environmental and production support for telecom billing platforms (Prime Biller, Prime Biller Extended Edition, and Prime Biller Wholesale) by managing Unix/Linux environments
• Perform proactive monitoring and log analysis, automated operational tasks using shell scripting, patching, and upgrade issues, and supported critical incidents and RCA activities across production and non-production environments while consistently meeting SLA requirements
• Created and optimized SQL queries and scripts to extract, manipulate, and analyze application data, supporting decision-making and performance monitoring
• Provided application support and troubleshooting for internal, external users, ensuring timely resolution of issues. Participated in on-call rotation to provide 24/7 support, maintaining high availability and minimizing downtime
• Automated repetitive support tasks using SQL and shell scripts, improving response time and reducing manual workload
• Engaging with clients to gather feedback on application performance and usability, working with development teams to address client concerns and enhance application features
• Leading comprehensive onboarding sessions, training new employees, and imparting essential knowledge and skills to ensure smooth integration and effective performance
• Performed root cause analysis and documented solutions to reduce repeat incidents and improve operational efficiency

B.Tech in Electronics and Communication Engineering – Malla Reddy Engineering College (2021)