Likitha N

A motivated and client-focused BCA Graduate seeking a fresher IT Support and Service Desk role. Equipped with hands-on knowledge of technical support, end-user support, ticketing systems, incident logging, and SLA-driven issue resolution. Familiar with Windows OS, Active Directory basics, remote desktop support, and ITIL concepts.

Strong verbal and written communication skills with the ability to support end-users across diverse environments. Willing to work in rotational shifts and committed to first-time-right resolutions.

Full Stack Development Intern - Besant Technologies

(2025-01)

• Provided technical support and end-user support for application issues as first point of contact within the team
• Logged, tracked, and resolved IT support tickets ensuring minimal resolution time and full SLA compliance
• Diagnosed root causes of hardware and software issues; built knowledge base articles to enable faster resolutions
• Collaborated with senior developers to escalate and resolve complex technical scenarios efficiently
• Maintained clear written and verbal communication for issue reporting, status updates, and resolution documentation

Bachelor of Computer Applications - Computer Applications - T John College (Autonomous) (2026-06)

Pre-University Certificate - Holy Spirit College (2022-06)

SSLC - St. Philomena (2020-06)