Lipsa Biswal

Results-driven professional with 6+ years of experience in client servicing, admissions counseling, customer relationship management, and sales. Proven track record of consistently achieving and exceeding targets through effective stakeholder engagement, consultative selling, and exceptional customer service. Skilled in managing the end-to-end customer journey, handling inquiries, maintaining strong client relationships, and driving conversions through strategic follow-ups.

Recognized for strong communication, problem-solving abilities, and a commitment to delivering outstanding customer experiences while contributing to business growth.

Business Development Associate - APNAMBA PVT LTD.

(2024-01 - 2026-06)

• Converted qualified leads into admissions through effective counseling, relationship building, and personalized student guidance.
• Managed the complete student journey from initial inquiry to enrollment, ensuring a seamless and positive admission experience.
• Conducted outbound calls, WhatsApp communication, and email outreach to engage prospective students and drive lead conversion.
• Maintained accurate lead records, tracked sales activities in CRM, and analyzed conversion metrics to optimize performance.
• Collaborated with the Sales Manager to achieve admission targets, prepare performance reports, and implement conversion strategies.

Business Development Associate - NIF Global

(2019-11 - 2024-01)

• Generated and converted student leads from digital marketing campaigns through effective counseling, relationship management, and strategic follow-ups.
• Advised prospective students on Fashion Design, Interior Design, Beauty, and Management programs, providing detailed guidance on curriculum, career opportunities, eligibility, fees, and admissions.
• Conducted personalized career counseling sessions to assess student goals and recommend suitable academic pathways, enhancing enrollment conversions.
• Managed the complete admission lifecycle, maintained accurate CRM records, tracked conversion metrics, and prepared performance reports to support data-driven decision-making.
• Collaborated with cross-functional teams and the Sales Manager to achieve enrollment targets, optimize lead conversion strategies, and drive business growth.

Management Trainee Intern - ITI TECHNO AGRO PVT .LTD

(2018-07 - 2019-02)

Management Trainee Intern with practical experience in business operations, sales support, customer coordination, and reporting activities. Assisted teams in daily operations, maintained records, prepared reports, and supported smooth workflow across departments. Developed skills in communication, data handling, problem-solving, and coordination while gaining valuable exposure to business processes and organizational growth.

Management Trainee - VAJIRAO IAS ACADEMY

Dedicated Management Trainee with practical exposure to operations, sales coordination, customer relationship management, and reporting. Experienced in supporting team activities, managing data, communicating with clients, and assisting in achieving business goals. Quick learner with strong interpersonal skills and a positive approach toward continuous improvement.

Master of Business Administration - Business Administration - AMITY UNIVERSITY, NOIDA (2023 - 2025)

Bachelor of Arts - Political Science - UTKAL UNIVERSITY, ODISHA (2014 - 2017)