Livin Jesus

Experienced Network Engineer with 4–6 years managing enterprise networks, ensuring high availability, troubleshooting complex issues, and supporting critical business operations.

Infrastructure management Tech - CompuCom CSI - India

(2020-10 - 2026-02)

Managing network of more than 17000 customers across India includes operations & service provisioning of ILL+MPLS+PRI+NPLC network. Analyze and troubleshoot network problems up, supporting OSMOSE, Office- Depot, 7- Eleven & CompuCom's day-to-day operations network. Plan and schedule daily tasks according to priority and severity.

Support networks in remote locations within the Leixlip sites. Be able to troubleshoot/diagnose WLAN Issues and escalate to Networking level 2/3 Support. If required schedule tech DPO & work with tech onsite to troubleshoot further.

Email drafting & ensuring instant follow-ups to maintain efficient communication and workflow. Managing the enterprise-grade Meraki SD-WAN network at CompuCom, overseeing cloud-managed networking, security, and automation. Engaging ISPs & ensures the enterprise network is up and operational.

Ensure that all incidents and requests for Networks are logged, updated and resolved. Provided L2 support for enterprise routing & switching infrastructure using Cisco and Juniper devices. Troubleshot OSPF, EIGRP, and BGP routing adjacencies across WAN and Data Center environments.

Managed VLANs, trunk ports, STP/RSTP, EtherChannel, and HSR

Technical support Engineer - Entercoms, Inc.

• Pune

(2019-10 - 2020-05)

• Monitor and maintain network infrastructure, ensuring the availability, performance, and security of critical systems.
• Respond to alerts and alarms, performing initial troubleshooting and escalating issues as needed. Respond to alerts and incidents in the NOC, diagnosing and resolving network issues promptly to minimize downtime.
• Utilize network monitoring tools to proactively identify and address potential network vulnerabilities and performance bottlenecks.
• Collaborate with cross-functional teams, including network engineers, system administrators, and security experts, to address complex issues and implement solutions.
• Document and track incident details, troubleshooting steps, and resolutions in the incident management system.
• Conduct routine system checks, performance tests, and configuration reviews to ensure optimal network operation.

Bachelor of Arts (B.A.) - Goa University (2012)