SEN support staff
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Reliable and professional individual with strong communication, observation, and problem-solving skills. Experienced in working with a wide range of people, including managing challenging behaviour calmly and professionally through previous work in a SEN school. Able to remain focused in fast-paced environments while maintaining excellent customer service, teamwork, and attention to detail.
Passionate about creating safe and welcoming environments and eager to build a successful career within airport security.
SEN support staff at The Bridge SEN school (2026-01 – Present)
While working in a SEN school, I supported students with a range of additional needs by helping create a safe, calm, and supportive environment. The role required strong patience, emotional awareness, and communication skills when dealing with challenging behaviour, including emotional outbursts and physically challenging situations. I learned how to remain calm under pressure, respond professionally during incidents, and use de-escalation techniques to support students safely and respectfully.
Working closely with staff and students strengthened my teamwork, problem-solving, and interpersonal skills while teaching me the importance of empathy, resilience, professionalism, and maintaining safety in fast-paced environments.
Receptionist at Liral veget (2024-01 – 2024-07)
As a receptionist I was responsible for creating a welcoming and professional environment while managing a variety of administrative and customer service tasks. My role involved communicating with clients and visitors both in person and over the phone, handling enquiries professionally, and maintaining organised records and schedules. I also dealt with challenging customers in a calm and professional manner, using strong communication and problem-solving skills to de-escalate situations and provide effective support.
Working in a busy environment strengthened my ability to multitask, remain calm under pressure, and maintain professionalism while delivering excellent customer service at all times.
GCSE – Trinity (2023)
