Lloyd Arackal

Business Resilience and Service Analyst with 7+ years of experience supporting operational resilience, service delivery, process governance, reporting, and continuous improvement within enterprise environments. Experienced in analyzing business processes, monitoring compliance and resilience controls, preparing management reporting, and driving process improvements to strengthen service continuity and operational effectiveness. Earlier career experience in sports analytics developed strong data interpretation, pattern recognition, stakeholder support, and performance analysis capabilities.

Brings a disciplined analytical mindset, strong ownership, and the ability to work across operations, risk, reporting, and service support functions.

Business Resilience Service Analyst at Accenture (2019-04 – Present)

• Analyzed business processes and operational resilience controls to identify risks, improve governance, and strengthen business continuity across enterprise operations.
• Supported Business Continuity and Operational Resilience programs by monitoring compliance with internal governance standards and regulatory requirements.
• Prepared executive dashboards, MIS reports, and KPI/KRI reporting for senior leadership to monitor resilience performance and control effectiveness.
• Collaborated with cross-functional stakeholders to coordinate issue remediation, resilience assessments, governance reviews, and service improvement initiatives.
• Supported audit readiness by maintaining documentation, evidence repositories, and compliance records for internal and external reviews.
• Participated in resilience awareness initiatives, helping improve organizational preparedness and continuity practices.
• Identified opportunities for process automation and standardization, contributing to improved operational efficiency

Sports Analyst at HUDL Sportstech India (2017-07 – 2018-08)

• Performed sports data analysis and event tagging for international leagues including NFL, NBA, EFL, and EPL, ensuring accuracy and consistency of performance datasets.
• Customized game-play data and analytical outputs used for athlete performance review, tactical evaluation, and post-match analysis.
• Worked with SportsCode analytical software and volumetric scripting workflows to support detailed match and player analysis, particularly in volleyball analytics.
• Developed strong analytical discipline in data interpretation, quality control, trend identification, and high-volume structured analysis under deadline-driven conditions.

Bachelor of Engineering in B.E. – St. Francis Institute of Technology (2011 – 2016)

HSC – Royal College, Mumbai (2009 – 2011)

SSC – N.L. Dalmia, Mumbai (1996 – 2009)