City Manager at 99 Pancakes (2024-11 – Present)
- Bangalore-6, adding by Nasik-3, Pune-3, Gujarat-4, Delhi-1
- Handling stores PNL queries
- Sales analyse & working on SSSG stores
- Working on stores compliance All Checklist & Audit
- Working on KPI & KRA
- New stores opening & setup as per company standards ( NSO Checklist)
- Working on cost control & expenses
- Large team Handling & Team Motivation (100+ nos )
- Team appraisal on timely basis as per standards
- Microsoft Excel, Microsoft word, Microsoft PowerPoint
- Coordinating with SCM to improve smooth Operations
- Execution of all new products menu loach & implementation
- Accuracy about Peoples, sales, Profit & customers service
- Implementation about the all the Management policies
- Good listener
- Working on target VS actual in all channels
- Well understanding about Operating challenges & resolve
- Business strategic planning & implementation
- Visiting corporate to add additional revenue from Event & catering
Deputy City Manager at The Belgian waffle Co. (2023-07 – 2024-07)
- Taking care of 2 cities Surat and Vadodara 12 stores
- Handling stores PNL queries
- Handling stores FC on weekly basis
- Sales analyse & working on sssg stores
- Working on stores compliance
- Working on Audit reports
- Working on KPI & KRA
- New stores opening & setup
- Working on cost control & expenses
- Large team Handling & Team Motivation (76+)
- Team appraisal on timely basis
- Hiring peoples
- Daily follow-ups, weekly, monthly
- Weekly and Monthly review With Area Manager and Store Managers
- Complete work as per timeline
Area Manager at The Belgian Waffle Co. (2021-12 – 2023-07)
- Handling 5 Restaurant (Mumbai)
- Making Restaurant PNL
- Checking Food cost COGS
- Right People hiring
- Inventory maintaining, Daily, weekly, Monthly and Asset management (Weekly basis)
- Team timely appraisal
- Good restaurant handling power in all transaction
- Visiting to every store on daily base (1 day 2 stores)
- Working on SSSG Stores
- Working on internal audit parameters (QC and Core Audit)
- Checking store setup maintenance
- Working on KPI (KRA)
- Handling 14 stores (Bengaluru)
- Checking grooming standard of team
- Doing Recce for new Location and Area Mapping
- New Stores Opening
- New Store Setup
- Team training carrier growth path
- Implementation about the all the Management policies
- Overall 15 nos stores opened newly
- Traveling
- Product serving to the guest as per company standard
Store Manager at Wow Momo food Ltd. (2021-06 – 2021-12)
- Doing LSM corporate activity
- Restaurant PNL
- Food cost
- People hiring
- Inventory maintain hand handling food cost
- Team timely appraisal
- Checking paper work and other admin work
Assistant Restaurant Manager at Sapphire food Ltd. (Pizza Hut) (2019-04 – 2021-06)
- Leading a Shift
- Leading a Restaurant
- Focusing on champs - cleaning, hospitality, accuracy, maintenance, product
- Day to day Manage Restaurant cash and cash handling as per company procedures
- Handling Daily petty cash handover and maintaining the daily morning & night report
- First priority to Check mails, revert on mails
- Maintenance regarding issue, IT related issue contacting with the concern person or put complain in portals
- New team member joining process and training
- Take responsibility to team training, team motivation and team Development
- Monthly crew meet is taking discus about Restaurant performance & have fun
- Recognize to team member who work hard and electing the employee of the month
- Maintaining the high standard product service and quality as per company standard
- People management & Making weekly duty roster deployment
- Ensure the achieve sale budget, targets and maintain COL
- Preparing daily profit and loss & weekly projection to brief the team and management team
- Preparing daily menu mix for daily & weekly forecasting
- Providing to sale targets to team and helping to achieve the daily & monthly sale target
- SAP knowledge and ordering all the product includ packaging from SAP
- Food cost handling on daily weekly and monthly basis
- Wastage and missing west to be controlled
- Making ordering as per 4 week sale forecasting
- Preparing opening inventory, Taking daily inventory, weekly inventory and monthly inventory of restaurant goods
- Customer Concerns handling and solving the customer complaints immediately
- Ensure to friendly respond to the customer (with hospitality)
- Never leave the customer unhappy communicate immediately
- Daily and weekly cleaning scheduled on timely basis as per company standard
- Restaurant set for ACE & international audits on daily basis
- Well organize dedicated, with hustle and positive energy
- Good restaurant handling power in all transaction
Assistant Manager at Jubilant food works Ltd. (Domines Pizza) (2013-12 – 2019-04)
- Stock budgeting, stock management and Sale forecasting timely basis
- Ensuring proper management of food cost
- Completing day-to-day documentation, cash handling procedures on timely basis
- Responsible for timely product preparation of product and presentation of restaurant operations as per company standards
- Ensure prompt and friendly response to guest
- Handling and solving guest concerns immediately, and communicate verbally and written complaint
- Team player and motivator for the staff to give their best efforts to enhance the productivity of store
- Good knowledge of Microsoft office
- Performance driven, well organised and dedicated, with a positive attitude
- Eager to work in challenging environment
