Lokesh.g

Results-driven DevOps Engineer and Production Support specialist with 2+ years of hands-on experience designing CI/CD pipelines, provisioning cloud-native infrastructure, and sustaining 99.9% uptime across mission-critical banking platforms. Skilled in Jenkins, Terraform, Ansible, Docker, Kubernetes, Splunk, and ServiceNow across AWS and Azure. Recently expanded into AI/ML operations — building LLM-powered automation agents using Python, LangChain, and the Anthropic/OpenAI APIs to eliminate toil and accelerate incident response.

Proven record of reducing MTTR by 35%, cutting deployment effort by 40%, and resolving 100+ production incidents with zero SLA breaches — maintaining PCI-DSS and ITIL compliance across five concurrent banking clients.

DevOps Engineer & Production Support Engineer at Tata Consultancy Services (2024-02 – Present)

Sustained 99.9% uptime across 5 banking clients (LMCU, Penny Post, CCU/SCU, Coinster, Arka Finance) by proactively monitoring 50+ production systems and enforcing SLA compliance and PCI-DSS standards. Managed end-to-end ITIL-aligned incident lifecycle — triage, RCA, escalation, and closure — resolving 100+ incidents with zero SLA breaches; oversaw EOD/EOB batch operations and CAB-approved change deployments.

• Engineered Bash and Python automation scripts eliminating 10+ recurring manual tasks, reducing deployment effort by ~40% and accelerating Jenkins CI/CD pipeline velocity
• Prototyped an AI-powered incident triage agent using LangChain and OpenAI API: ingests Splunk webhook alerts, classifies severity, suggests remediation steps, and auto-drafts ServiceNow incident records
• Architected ServiceNow workflows (catalog items, business rules) integrated with Splunk and Prometheus alerting, cutting MTTR by ~35% across all banking clients
• Implemented IaC with Terraform v1.x and Ansible for repeatable environment provisioning; configured Splunk, Grafana, and Prometheus dashboards, reducing unplanned downtime by ~25%
• Deployed and managed containerised workloads using Docker and Kubernetes on AWS (EC2, S3, IAM, CloudWatch, Lambda) and Azure (DevOps, AKS, App Service, Monitor)
• Enforced cloud security compliance through IAM policy hardening, CloudWatch alarm tuning, and proactive vulnerability triage across AWS and Azure environments
• Produced change documentation, SOPs, and post-incident reports passing 3 consecutive regulatory audits

QA Engineer (Freelance) at Testlio (2023-01 – 2023-04)

Executed functional, regression, and cross-platform QA testing across 3+ product releases, identifying 30+ high-impact defects that improved post-release quality and stability

B.Tech in Electronics & Communication Engineering – Guru Nanak Institutions Technical Campus (2023-01)