Senior Executive - Customer Support at Hindustan Media Venture Limited (2021-01 – Present)
- Implement and maintain the customer services excellence; collaborate with product/tech teams to resolve issues.
- Collaborate with Product, Digital, Tech, Sales & Marketing teams to refine the customer base.
- Analyze customer feedback to design processes that enhance customer satisfaction.
- Support other departments with customer-service-related issues.
- Manage all customer service channels: Inbound, Outbound, Emails, social media, and Help Center.
- Handling end to end service level agreements (ISP).
Sales Manager at Cerebry (2020-01 – 2020-01)
- Identify and engage potential partners within the education sector, specifically schools & Coaching centres across India.
- Negotiate and close strategic partnerships to integrate Cerebry's AI platform into institutional curricula.
- Manage the entire sales funnel, from initial lead generation and prospecting to final contract closure.
- Conduct compelling product demonstrations to showcase the AI platform's benefits to educators and tutors.
Academic Counselor at Collegedekho - Girnarsoft (2019-01 – 2020-01)
- Conduct tele-counselling sessions to assist prospective students in understanding their educational aspirations.
- Provide detailed information regarding Undergraduate (UG) and Postgraduate (PG) courses, including eligibility criteria and fee structures.
- Assist students and parents in the form-filling process for various college admissions.
- Coordinate directly with College SPOCs (Single Points of Contact) to ensure a smooth admission conversion process.
- Maintain daily MIS (Management Information System) reports on calls, walk-ins, and lead conversions.
Sales Executive at Linkup Networks Pvt. Ltd. (2018-01 – 2019-01)
- Conduct door-to-door visits to companies and residential areas to identify potential clients.
- Generate leads through cold calling, telephonic follow-ups, and local marketing campaigns.
- Collect contact details from potential clients and share them with the internal IT and technical teams for feasibility checks.
- Conduct product demonstrations and presentations to showcase the reliability and speed of the company's network.
- Negotiate pricing and contract terms with prospective clients to close deals effectively.
- Maintain accurate records of all sales activities, customer accounts, and lead statuses in CRM software.
GST Consultant at En Pointe Adwisers LLP (2018-01 – 2018-01)
Internship
- Assist in the preparation and review of GST returns, including monthly filings like GSTR-1 and GSTR-3B.
- Maintain detailed records and documentation to support all tax filings and audits.
- Provide on-site assistance during client audits and health checks to identify tax risks and benefits.
