Administrative & HR Manager at Vardhaman Megatech Pvt Ltd (2024-08 – Present)
- Managing end-to-end recruitment and onboarding activities
- Handling employee relations and grievance redressal by maintaining regular interaction with employees, resolving workplace issues, and supporting disciplinary procedures
- Monitoring attendance, biometric records, shift schedules, leave management, overtime verification, and payroll inputs to ensure accurate salary processing
- Supervising HR and administrative operations, providing guidance to team members, and ensuring timely completion of departmental activities
- Managing warehouse employees, housekeeping services, transportation vendors, to ensure uninterrupted warehouse operations
- Overseeing office administration, utility management, asset tracking, procurement of office supplies, and facility maintenance activities
- Preparing and presenting MIS reports on manpower strength, recruitment status, attendance, administrative expenses to management
- Supporting performance management processes, employee engagement initiatives, training coordination, and workforce development programs
- Provided comprehensive administrative support to the Enterprise Sales Team, ensuring smooth coordination of daily operations and interdepartmental communication
- Managed scheduling, travel planning, and expense reporting for sales and technical staff, ensuring accuracy and timely submission
- Coordinated with multiple departments (Dispatch, Technical, Finance, and Marketing) to facilitate installations, demos, material dispatches, and after-sales service
- Handled customer and vendor communication professionally, including payment follow-ups, approval processes, and service coordination
- Prepare and submitted weekly, monthly, and quarterly reports, including sales pipeline updates, debtor tracking, review meeting summaries, and incentive calculations
- Maintained organised records of credit approvals, demo material tracking, and internal approval workflows, contributing to improved operational efficiency
- Supported senior management by compiling data, preparing documentation for review meetings, and ensuring adherence to compliance, and reporting standards
Service Excellence Manager at Aditya Birla Capital Ltd (Third Party Payroll -- Catalyst Corporate Services Pvt Ltd) (2024-02 – 2024-05)
- Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segments
- Collaborated with product, marketing, technology, operations, and compliance teams to elevate service standards
- Responsible for enhancing customer experience through process enhancement initiatives across all customer touchpoints
- Analyse and monitor customer complaints, conduct root cause analysis, and ensure that processes are streamlined for enhanced customer experience
- Drive branch initiatives with the objective of building traction on FTNR, TAT, and other initiatives
- Strengthening systems, controls, and processes
- Periodic engagement with the regional/cluster leadership to review the Customer Service Initiatives with a view to improving customer service and the experience of customers
- Monitoring the company's social media accounts and keeping track of how the brand resonates with the target audience
- Analyse reputation factors and measure brand reputation
- MIS publications (daily, weekly, monthly) as per business requirements
- Vendor management
- Analyse reports, dashboards, and insights
Zonal Manager (Sales & Operations) at Unique Mercantile India Ltd - (Thane Zone) (Corporate Agency Of Tata Aig Health Insurance) (2017-05 – 2024-02)
AWARDED FOR TOP 6 BRANCH POSITION IN ALL INDIA BY RESP.MR.KAPIL DEV IN THE YEAR 2019 AT ANNUAL CONFERENCE IN HONGKONG.
- Recruit quality agents as per the standards defined by the company
- Conducting Regular Induction programmes to New Joining & Training Development of Existing Team
- Coordinating between Company and Field Force
- Review and Analysis of implementation of business plans and strategies
- Reviewing monthly, quarterly and yearly sale of zone
- Keep in regular contact with team members and maintain healthy communication & relationship
- Market review of new products and services
- Keeping up to date about company products, services and schemes
- Collecting and analysing customer data
- Using CRM systems to manage customer query and relationships
- Developing new ways to meet customers' needs
- Handling customer complaints
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Creating and executing retention campaigns
- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
Branch Manager at Muthoot Exim Pvt Ltd (Muthoot Pappachan Group) (2017-01 – 2017-04)
- To handle day to day business transaction, customer queries, provide effective resolution and ensure quality of business through proper process adherence
- Increase the branch business through business development activities
- Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions. Ensure proper verification, checking, appraisal
- Ensure proper documentation and keep all the documents duly completed in all respect in safe custody, as per set guidelines
- Scrutinize the daily voucher and ensure proper maintenance, as well as safe keeping of vouchers
- To undertake new assignments/ duties being assigned as a part of centre job rotation carried out at time to time
- Daily and regular verification of the gold products and other securities
- To be thorough with the Product manual and all operational/administrative instruction issued head office from time to time
- To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of centre
- Assist walk-in customers; maintain highest level of customer service by being polite, courteous, avoid conflict, wisely handling the present and prospective customers
Development Manager at Unique Mercantile India Pvt Ltd (2014-01 – 2016-12)
AWARDED AS BEST DEVELOPMENT MANAGER OF THE YEAR IN MUMBAI REGION (2014-15). AWARDED AS HIGHEST BUSINESS GROWTH OF 146% IN MAHARASHTRA (2015-16).
- To work with the team of advisors and Development Officers assigned and to generate business through them
- Responsible for advisor team recruitment, training, hand holding and ensuring high retention of team
- Client satisfaction and feedback process to team members & external customers
- Monitoring and analysis of key data of the allocated including sales figures, sales personnel, productivity ratios. Identifying the opportunity and problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion
- Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy
- To Manage Operational Staff so that there is smooth functioning in administration of branch
Asst. Manager at Kotak Life Insurance (2013-03 – 2013-09)
- Handling team of Relationship Executive
- To generate life insurance business
- To convert prospects into LI closures
- For login & conversions of business
- Maintaining daily MIS of team, reporting to Sales Manager/ Branch Manager. Conducting team meeting & interacting with them for better result
- Ensuring productivity on weekly/monthly basis
