Peer Review Associate - Straive (Springer Nature)
(2024-03)
As the editorial office representative for 18 STM journals, managing manuscript processing and peer review workflows.
- As the editorial office representative for 18 STM journals, my responsibilities include technical screening, monitoring manuscript progress, managing final dispositions, sending reminders to authors, reviewers, and editors, communicating with the journal community, and supporting the online submission portal.
- Managed end-to end manuscript processing using Editorial manager (EM) and SNAPP system.
- Performed initial technical checks as per journal guidelines.
- Co-ordinate with Editors, Reviewer and authors throughout the peer review process.
- Generated reports and tracked journal performance metrics in Editorial manager.
- Maintained turnaround time (TAT) across all manuscript stages.
- Assisted Editors with reviewer selection and resolving editor conflicts.
- Provided author support for submission queries and system issues.
- Monitor and follow up by sending constant reminders to authors, reviewers and editors.
- Responsible of listening to journal concerns, resolving problems, and responding to inquiries from editors and authors by phone and email before and after submission.
- Meticulous in performing quality assurance assessments to ensure the precision and uniformity of peer review evaluations.
- Trained more than five new Junior colleagues from scratch on process workflows.
Process Associate - Accenture Solutions Pvt Ltd
(2021-03 - 2022-05)
Healthcare claims processing and documentation management.
- Processed health claims as per policy terms and tat guidelines.
- Reviewed medical records, bills and supporting documents for approval.
- Handled confidential customer information with strict data and security compliance.
- Updated claims status and system and maintained proper documentation record.
- Maintain high accuracy and productivity standards.
