Lorik Jhagta

Detail-oriented Housekeeping Associate with a B.Sc. in Hospitality and Hotel Administration. Experienced in luxury resort environments, maintaining high cleanliness standards and guest service excellence. Proven ability to multitask, solve problems, and work efficiently under pressure. Adaptable team player with comprehensive cross-departmental training in Front Office, F&B, and Kitchen operations.

Housekeeping Associate - The Oberoi Sukhvilas Spa Resort - New Chandigarh

(2024-08)

Working in the Housekeeping department, contributing to guest service and maintaining cleanliness standards in the resort.

• Maintained impeccable cleanliness and aesthetic standards of guest rooms and public areas in accordance with luxury hospitality protocols.
• Managed inventory of linens, amenities, and cleaning supplies to ensure seamless daily operations and prevent service delays.
• Collaborated with the front office and maintenance teams to promptly address guest requests and resolve room-related issues.

Industrial Training Intern - The Oberoi Sukhvillas Spa & Resort - New Chandigarh

(2022-12 - 2023-04)

Completed Industrial Training in 4 core departments: Front office, Housekeeping, Food and beverage service, Kitchen. Rotated through core operational departments, including Front Office, Housekeeping, and Food & Beverage, to gain comprehensive exposure to luxury hospitality standards.

• Maintained stringent housekeeping protocols to uphold the resort's premium cleanliness and aesthetic standards across guest rooms and public areas.
• Executed daily operational tasks in the Front Office to ensure seamless guest check-ins, check-outs, and high-quality concierge services.
• Assisted senior staff in executing daily operational tasks to ensure seamless service delivery within the hospitality environment.
• Collaborated with multidisciplinary teams to coordinate support activities during peak operational hours.

Support Trainee - Trident Gurugram

(2022-12 - 2022-12)

Provided support services during training period.

• Assisted senior staff in executing daily operational tasks to ensure seamless service delivery within the hospitality environment.
• Collaborated with multidisciplinary teams to coordinate support activities during peak operational hours.
• Recognized for maintaining 100% compliance with company service standards and safety regulations during the training period.

Bachelor of Science - Hospitality and Hotel Administration - Institute of Hotel Management, Catering & Nutrition, Kufri Shimla (2021 - 2024)

Senior Secondary (Plus Two) Examination - Government Senior Secondary School, Saraswati Nagar, Shimla (2020-09 - 2020-09)

Matriculation Examination - Government Senior Secondary School, Saraswati Nagar, Shimla (2018-06 - 2018-06)