Technical Analyst / Project Lead at Vodafone (2025-12 – Present)
- Created and maintained SOPs, process documents, workflow guides, and user documentation.
- Coordinated requirement gathering and collaborated with cross-functional teams.
- Developed BRDs, process flows, stakeholder presentations, and training materials.
- Leveraged Microsoft Copilot to accelerate documentation, research, and analysis.
- Led supplier risk management initiatives and supported successful process adoption.
- Led supplier risk management integration as Project Lead, coordinating cross-functional teams and ensuring seamless system adoption.
Senior Technical Writer at Freelance (2023-11 – 2025-11)
- Developed blogs, FAQs, onboarding content, and knowledge-based articles for SaaS and technology clients.
- Collaborated with product teams to create accurate, user-focused content.
- Utilized AI-assisted research tools to improve content quality and productivity.
Senior Technical Writer at Pairsoft Private Limited (2021-08 – 2023-10)
- Managed user documentation, release notes, and portal content for enterprise software products.
- Published documentation on Azure Blob and supported Agile release cycles.
Senior Technical Writer at Sterlite Technologies Limited (2018-06 – 2021-08)
- Created installation guides, troubleshooting manuals, release notes, and training materials.
- Validated documentation against product test cases and technical specifications.
Senior Technical/Content Writer at InnoEye (2016-10 – 2018-06)
- Prepared branding collaterals to promote company products.
- Authored user guides to explain product features and usage.
- Developed social media marketing campaigns (Facebook, Twitter, LinkedIn, Google+).
- Maintained and created content for product websites.
Content Writer at MSP System (2014-02 – 2016-06)
- Created user manuals, installation guides, release notes, and process documentation for retail software products.
- Collaborated with stakeholders, SMEs, and cross-functional teams to ensure documentation accuracy and quality.
- Standardized document templates and delivered client documentation within project timelines.
Technical Writer at iPatientCare (2012-06 – 2014-01)
- Delivered technical documents, FAQs, blogs, and marketing collateral across healthcare, retail, and IT domains.
- Standardized documentation processes in collaboration with SMEs and product teams.
Content Writer at Freelance (2010-06 – 2012-05)
Produced SEO articles, website content, product reviews, and customer-facing content across technology, healthcare, and retail domains.
