Lucky Bangale

To seek challenging position, where I share my creative skills & knowledge and to be a part of team that helps to improve that organization in good manner and create new ideas to improve work performance for a better output.

Associate Functional Consultant (AFC) at Excellon software Pvt. Ltd. (2022-07 – Present)

Assisting Bajaj Automobile Stakeholders and sales agent on technical issues, configuration, troubleshooting, and support for inventory, planning, sales, services and management modules.

• Assisting Bajaj Automobile Stakeholders and sales agent on their incident related to their technical issues, configuration, Troubleshooting, Reboot & restore the services such as a inventory, planning, sales, services and management (BU).
• Checking the internal errors, Update database production, providing support at L2 level.
• Resolve advanced technical issues that are escalating from L1 support.
• Responsible for solving customer queries via email and calls.
• Escalating the dependencies to the relevant teams for any assistance.
• Working on CRM tools like (ZOHO), for validation /error.
• Provides best resolution by proper method and procedures & provides first time resolution.
• ERP production system go live dealers (support of SAAS base application) and explain functionality.
• Assisted in automation using workflows and assignmentrules.
• Supported module customization, user roles, and permissions.
• Maintain a high level of customer satisfaction through professional communication.
• Collaborating the data for new requirements and transition for development.

Back Office Executive at Shree Vibgyor Offset Press (2020-12 – 2021-11)

Managed settlements, clearances, record maintenance, regulatory compliance, and accounting for the organization.

• Settlements, clearances, record maintenance, regulatory compliance, accounting.
• To maintain all the production dates of the company.
• Rechecking all the production correctly maintaining all the records of vouchering and maintaining financial data of the company.
• Maintaining the data in Excel.
• Operating data entries.

Administrator at Design Centre, Nagpur (Cad Centre) (2019-01 – 2020-05)

Provided administrative support with data entry, customer communications, and financial operations.

• Administrative support for all data entry on daily basis with MS Excel.
• Created customer contact letters and maintained sales account information with MS word and Excel.
• Handling checks and daily check reconciliation statement.
• Operating Computer and Internet, receiving and replying to emails.
• Coordinate Communications, track and follow up on request, filed expense report & Answering phone calls.
• Assist front office in preparing, scheduling and organizing meetings, events and appointments.

Back Office Executive at Laxmi Coal Corporation (2022-01 – 2022-06)

Managed back-office operations including data management, customer queries, and payment processing.

• Working as back-office executive.
• Managing the data in MS Excel regarding the firm.
• Handling customer queries.
• Maintain daily Excel sheet of working and making payments.

Bachelor of Commerce in Commerce – RTMNU (2019)

H.S.C. – Maharashtra State Board (2015)

S.S.C. – RTMNU (2013)