Associate Functional Consultant (AFC) at Excellon software Pvt. Ltd. (2022-07 – Present)
Assisting Bajaj Automobile Stakeholders and sales agent on technical issues, configuration, troubleshooting, and support for inventory, planning, sales, services and management modules.
- Assisting Bajaj Automobile Stakeholders and sales agent on their incident related to their technical issues, configuration, Troubleshooting, Reboot & restore the services such as a inventory, planning, sales, services and management (BU).
- Checking the internal errors, Update database production, providing support at L2 level.
- Resolve advanced technical issues that are escalating from L1 support.
- Responsible for solving customer queries via email and calls.
- Escalating the dependencies to the relevant teams for any assistance.
- Working on CRM tools like (ZOHO), for validation /error.
- Provides best resolution by proper method and procedures & provides first time resolution.
- ERP production system go live dealers (support of SAAS base application) and explain functionality.
- Assisted in automation using workflows and assignmentrules.
- Supported module customization, user roles, and permissions.
- Maintain a high level of customer satisfaction through professional communication.
- Collaborating the data for new requirements and transition for development.
Back Office Executive at Shree Vibgyor Offset Press (2020-12 – 2021-11)
Managed settlements, clearances, record maintenance, regulatory compliance, and accounting for the organization.
- Settlements, clearances, record maintenance, regulatory compliance, accounting.
- To maintain all the production dates of the company.
- Rechecking all the production correctly maintaining all the records of vouchering and maintaining financial data of the company.
- Maintaining the data in Excel.
- Operating data entries.
Administrator at Design Centre, Nagpur (Cad Centre) (2019-01 – 2020-05)
Provided administrative support with data entry, customer communications, and financial operations.
- Administrative support for all data entry on daily basis with MS Excel.
- Created customer contact letters and maintained sales account information with MS word and Excel.
- Handling checks and daily check reconciliation statement.
- Operating Computer and Internet, receiving and replying to emails.
- Coordinate Communications, track and follow up on request, filed expense report & Answering phone calls.
- Assist front office in preparing, scheduling and organizing meetings, events and appointments.
Back Office Executive at Laxmi Coal Corporation (2022-01 – 2022-06)
Managed back-office operations including data management, customer queries, and payment processing.
- Working as back-office executive.
- Managing the data in MS Excel regarding the firm.
- Handling customer queries.
- Maintain daily Excel sheet of working and making payments.
