Luretta Grace

Cabin Crew professional with 7+ years of experience across leading airlines including Jet Airways, Akasa Air, and Virgin Atlantic, delivering exceptional in-flight service while maintaining the highest standards of safety and regulatory compliance. Proven ability to lead cabin operations, manage diverse passenger needs, and perform effectively in high-pressure environments, including VIP and long-haul international flights. Recognised for strong work ethic and service excellence, with experience representing the airline on high-visibility operations.

Adept at conflict resolution, cross-cultural communication, and ensuring a seamless passenger experience while upholding brand values.

Flight Attendant - Virgin Atlantic Air - New Delhi, India

(2024-03 - 2025-04)

• Enforced rigorous safety protocols by conducting 100% compliance emergency equipment checks before each flight. De-escalated complex passenger conflicts using tact and situational awareness, maintaining a calm, secure cabin during delays, turbulence, and high-pressure scenarios.
• Executed safety demonstrations with clarity and authority; fully prepared to lead emergency responses, including evacuations, medical incidents, and onboard risk management.
• Conducted comprehensive pre-flight safety and equipment checks (emergency exits, oxygen systems, first aid), ensuring 100% compliance and operational readiness.
• Maintained exceptional cabin standards through proactive monitoring, ensuring cleanliness, safety, and an immediate response to passenger needs throughout the flight.

Senior Flight Attendant - Alaska Air - Bengaluru, India

(2022-07 - 2024-02)

• Led cabin operations for full-flight sectors, ensuring compliance with safety, service, and regulatory standards.
• Conducted pre-flight briefings, assigning positions and responsibilities based on crew strengths.
• Liaised directly with the cockpit crew to communicate cabin status and operational updates.
• Took command during irregular operations (delays, diversions), ensuring passenger safety and calm.
• Achieved full compliance with aviation safety procedures through diligent oversight of safety checks.
• Enhanced crew preparedness for emergencies, significantly reducing response times in critical situations.

Pet Groomer - Cosmo Films (Zigly for Pets) - New Delhi

(2021-03 - 2022-06)

• Delivered attentive, hands-on care to animals with varying temperaments, demonstrating patience, composure, and strong situational awareness in high-stress scenarios.
• Maintained strict hygiene and sanitation standards, ensuring a clean, safe environment, aligned with health and safety protocols.
• Managed client expectations through clear communication and personalised service, building trust, and ensuring high satisfaction levels.
• Handled anxious or aggressive pets with calm, controlled techniques.

Flight Attendant - Jet Airways Pvt Ltd - New Delhi, India

(2015-05 - 2019-06)

• Managed complex in-flight scenarios, including passenger escalations, service recovery, and operational disruptions, demonstrating strong decision-making, composure, and leadership under pressure.
• Handpicked for inaugural, charter, and VIP flights, delivering personalised, high-discretion service to high-profile passengers while representing the airline during high-visibility operations.
• Operated on short-haul and long-haul international routes (Europe, Middle East, Asia), managing diverse passenger needs and maintaining consistent service standards across varying flight durations.
• Recognised for exceptional work ethic and professionalism by being featured in Jet Airways' in-flight magazine, highlighting consistent service excellence and brand representation.

10+2 Higher Secondary - Science - Kendriya Vidyalaya, Shillong (2014)

Secondary - Kendriya Vidyalaya, Shillong (2012)