M M

International Customer Support Executive with 1.5 Years of Experience aspiring for a growth-oriented career in an Organization where my Experience and knowledge acquired can enable me to effectively contribute to the benefit of the concern.

Highly

Self-Driven with ability to work meticulously, Highly Analytical and Problem-Solving, dedicated and Competitive willing to work in Challenging Environment. Excellent team player with the goal of progressing in career.

Associate CS Internet - Sutherland Global Services

(2024-07-24)

• Provided International Voice Support to US & UK e-Commerce Clientele, with excellent Verbal Rapport with Customers.
• Diagnosed and Resolved Problems related to Technical, Network related issues related to client Devices.
• Assistance in device Trouble - Shooting.
• Handling Customer related Queries and Complaints with Promptness.
• Collaborated with internal teams to escalate and resolve comples technical issues and Ticketing.
• Ensured adherence to quality standards, KPIs, and company policies.

Bachelor of Computer Applications - Computer Applications - University of Madras - Distance Education Mode (2025)

Higher Secondary - National Institute of Open Schooling Board (NIOS) (2024)

Secondary School - National Institute of Open Schooling Board (NIOS) (2020)