M Pandyarajan

To seek a challenging position in a progressive organization that gives me challenges and opportunities to enhance my knowledge and hone my skills in accordance with latest trends and be part of a team that dynamically works towards the growth of the organization.

Senior Processing officer / Lead specialist at COMPUTER AGE MANGEMENT SERVICE PVT LTD. (2018-04 – Present)

Working with Mutual Fund processing and operations

• Processing electronic Bulk transfers for 18+ mutual funds
• Collation and segregation of files received from different clients
• Reconciling and sharing the transaction status to client within stipulated TAT
• Preparation client wise breakup report for billing
• Daily/monthly bank statement recon for auditing purpose
• QC verification (Mandate form)

Junior Officer, Central QRC Team, ROTN Circle at Aircel Ltd. (2016-01 – 2018-03)

Handled customer queries, requests and complaints in Provisioning, Plan Change and Others teams

• Handling Customer's QRC (Query, Request & Complaint) in on Mail
• Tagging the Complaints in CRM
• Solving Complaints and Request on within TAT
• Handling Customer's QRC (Query, Request & Complaint) in without Escalation
• Resolving Whole Provisioning (Activation & Deactivation) request
• Validating Nearly 200 SR's in a Day
• Up selling Report of the Call Centre (ROTN Circle) are to be resolved
• Flashing Complete ROTN Circle MTD and YTD Reports on Daily Basis
• Handling Data connection, Online payment Issue related, SIM lost and TD Release Activity for entire ROTN Post-paid Numbers
• Coordinate with the relevant Departments to resolve the Customer Issues
• Handling Plan migration Activity for entire ROTN Post-paid Numbers
• Reports for Provisioning & Plan Migration Activity can be solved
• Handling mail Escalation's regarding Plan Migration, Others & Provisioning Request

Customer Care Executive at BILDscribe BPO India PVT Ltd (2015-07 – 2015-12)

Provided customer support and handled customer queries and complaints

• Handling for Customer Query, Request Solving Resolution for On Call
• Resolving the Customer Complaints on Call
• Tagging the Complaints in CRM
• Solving Complaints and Request on within TAT
• Handling Customer's QRC (Query, Request & Complaint) in without Escalation
• Up selling to the New Products for Customers

EB Data Collection and Verification, Maintaining at NAVAYUGA INFOTECH PVT LTD (2012-08 – 2014-07)

Collected and verified electricity board data and maintained records

• Collecting for Customer detail and submit TNEB concern deportment
• TNEP pole and transform details locating in area map
• Filtering induplicate and finalized

B.Sc in Information Technology – Sri Gee College of Arts and Science, Coimbatore (2011)

H.S.C – Government Boys Higher Secondary School, Coimbatore (2008)

S.L.C – Government Boys Higher Secondary School, Coimbatore (2006)