M.sivakumar

To merge into a dynamic globally focused organization that will strategically utilize my existing skill. With rich experience in the Hotel & Hospitality Industry with 25 + years of career success in a wide range of roles and functions like Housekeeping, Laundry, accommodation management, Training & development. Focusing experience on developing, designing, and delivering comprehensive training and organization development programs aimed primarily at service support personnel.

A qualified Hotel Management Professional offering qualitative experience in the hotel industry well versed with housekeeping, laundry operations and functions of hotel management. Excellent aesthetic sense, hygienic attitude and a polished etiquette – "the essence of this industry". Ability to acquire new skills, knowledge and qualifications to keep abreast of the latest trends.

Proficiency in designing and developing Competency Based Learning Systems. Develops and conducts Technical and Leadership Training for staff, Facilitates Process Development Teams of laundry & Rooms Division Department. Ability to work with relative calm in a high-pressure environment & time constraints.

Professional with natural flair for building relations, customer service and proven abilities in achieving the optimum level of customer satisfaction.

Remarkable ownerships include: Renovation handover, Annual Budgeting, Employee Appraisals, Recruitment process, Strategic performance improvement plans, Monthly consumption report & monthly inventory. Day to day management of all operational and administrative issues, Leadership and guidance to substantial operational staff at all levels, Extensive liaison with external & internal on-site customers and representatives & Ensuring service standards are agreed and met by the team.

Laundry Manager - Zallaq Resort Company B.S.C Closed SOFITEL - Zallaq Laundry, Kingdom of Bahrain

(2024-06 - 2025-12)

Handling 35 Hotel Contracts and 5 retail Shops a total of 25 tons per day

• Responsible for bringing in new business
• Managing 10 vans with scheduled delivery and pickup, van maintenance, renewals
• Managing Accommodation staffing plan, and maintenance requirement
• Managing laundry services operation for 25 tons per day

Laundry Manager - Chanzeleze Laundry - Dubai, U.A.E.

(2022-11 - 2024-05)

Handling 400 to 500 restaurants: up to 25 tons per day

• Managing 25 vans with scheduled delivery and pickup, van maintenance, renewals
• Managing Accommodation staffing plan, and maintenance requirement
• Managing laundry services operation for 25 tons per day

Senior Laundry Manager - Emco Deluxe Laundry - Sharjah, U.A.E.

(2021-07 - 2022-10)

Handling 55 hotel contracts and 20 retail shops, a total of 30 tons per day

• Managing 20 vans with scheduled delivery and pickup, van maintenance, renewals
• Managing Accommodation staffing plan, and maintenance requirement
• Managing laundry services operation for 30 tons per day

Cluster Laundry Manager - Modern Laundry Group - Ras Al Khaimah, U.A.E.

(2017-05 - 2021-06)

Commercial Laundry Ras Al Khaimah, Sharjah Factory 26 tons capacity/day

• Managing 16 vans with scheduled delivery and pickup, van maintenance, renewals
• Managing Accommodation staffing plan, and maintenance requirement
• Managing laundry services operation for 26 tons per day
• Retail and Corporate business (3000 pcs of delicate garments and 26 tons /day capacity, handling 85 staff in operation)
• Clients: Covering main location in Dubai, Sharjah, Ras al Khaimah (HOTEL contract and Company RETAIL SHOP) with providing pickup and delivery van and truck
• Machine handled: Girbau, Foranta, Lapauv

Laundry Manager - Laundry Box LLC - Al Quoz, Dubai

(2015-08 - 2017-04)

Commercial Laundry 7 tons capacity per shift

• Retail business (locker system) 2500 to 3000 pcs of delicate garments /day, handling 35 staff in operation
• Clients: Covering main location in Dubai with providing locker system in advance Convenient system software for customers
• Added new concept called My Box Handling shoes, mobile repair, major tailoring work, courier service etc.
• Added franchise in Qatar
• Machine handled: Girbau, Foranta

Laundry Manager - Clean Swift co LLC - Dip1, Dubai

(2013-12 - 2015-01)

Commercial Laundry 50-ton capacity in both shifts. Handling 50 hotel contracts and a total of 50 tons per day

• Managing 20 vans with scheduled delivery and pickup, van maintenance, renewals
• Managing Accommodation staffing plan, and maintenance requirement
• Managing laundry services operation for 50 tons per day
• Handled 40 to 50 five-star hotels (Sofitel palm, SofitelJBR, Movenpick Group, Rixos, IBN Bafluta gate, Millennium, Sheraton, City max, Florida, Golden tulip, Chelsea tower, Marriofl hotels, etc...)
• Machine handled: 2 CBW, Kannegiesser, Viet, Foranta, Bowe, Union, Stefab, Seibt Kapp, etc...

Laundry Manager - The Rain Tree Hotels - Anna Salai, Chennai

(2010-05 - 2013-06)

5-star Hotel

• Handled 5 tons, 2 hotels of 330 rooms with 25 staff
• Machine handled: Image, Electrolux, Foranta, Italclean

Senior Laundry Supervisor - Jebel Ali Golf Resort & Spa - Dubai, U.A.E.

(2003-12 - 2009-04)

5 Star Hotel

• Handled 13 tons, 4 groups of hotels of 700 rooms and other outlets with 50 staff
• Machine handled: Kannegiesser, Viet, Foranta, Bowe, union, L-Tron Seibt Kapp, etc...

Senior Housekeeping Supervisor - Hotel Sinclair's - Ooty

(2003-04 - 2003-11)

3 Star Hotel

• Handled 88 rooms, 2 banqute hall, Games room, 2 restaurant with 12 staffs and trainees

Senior Laundry Operator - Taj Coral Reef Resort & Spa - North Male Atoll, Maldives

(1998-03 - 2002-10)

5 Star Hotel

• Handled 80 Rooms linen and 100 staff uniform and guest laundry
• Handled washing and drying section, Pressing section, general section
• Handled operation as acting manager in absence of Laundry Manager
• Handled office works, reports for daily and monthly report, helped with manager for performance management

Head Room Boy - Radha Park Inn - Inner Ring Road, Chennai, India

(1997-08 - 1998-02)

3 Star Hotel

Housekeeper - Taj Coromandel - Nungambakkam High Road, Chennai, India

(1995-07 - 1997-08)

5 Star Hotel. (6 month Casual and 1.5 years Hotel Management Course, National council of Hotel mangement)

• Handled Public area, Rooms, Marble Polishing all over the hotel for 6 months

Diploma - Housekeeping Management - National Council of Hotel Management (1995 - 1997)

Bachelor of Business Administration - Business Administration - Madras University (1997 - 1999)