M. Sivaraj

To obtain a responsible position in Automobile Service / Customer Support / Workshop Operations in a reputed Heavy Commercial Vehicle or Automobile Dealership, where my technical knowledge, service experience and customer handling skills can contribute to improving service quality and customer satisfaction.

Assistant Manager – Transport / Fleet Maintenance - KCP Engineers Pvt Ltd

(2018-03)

• Handling vehicle fleet maintenance and preventive service planning
• Managing drivers, vehicle allocation and operational monitoring
• Coordinating RTO related works and vehicle documentation
• Monitoring vehicle breakdown support and workshop coordination

Area Service Engineer - Ampere Vehicles Pvt Ltd - Tamil Nadu

(2011-03 - 2018-01)

Electric Two Wheeler Manufacturer

• Handling dealer service support across Tamil Nadu
• Providing technical training to dealer service teams
• Managing vehicle complaint analysis and resolution
• Supporting after-sales service operations and customer satisfaction

Customer Care & Collection Executive - N. Mahalingam & Co. - Coimbatore

(2010-05 - 2011-03)

• Customer follow-up for service satisfaction and payments
• Handling customer complaints and service coordination

Assistant Service Manager - Indoshell TVS Dealer

(2005-12 - 2010-04)

• Managing service operations and technicians
• Customer complaint handling and service scheduling
• Ensuring service quality and workshop productivity

Sales Officer – Four Wheeler Division - ABT Limited

(2005-01 - 2005-11)

• Handling vehicle sales and customer relationship management
• Demonstration and product explanation to customers

Mechanic (Automobile Technician) - N. Mahalingam & Co. - Coimbatore

(1997-05 - 2005-01)

• Service and repair of Tractors, Tempo Traveller, Trax and Three Wheelers
• Engine repair, periodic maintenance and breakdown service

SSLC - Government High School (1993)

ITI - Automobile Engineering - Suguna Institute of Technology (1995)

B.Com - Annamalai University (2001)