Maanik Kumar

I consider myself a responsible, creative, with initiative and punctuality, I accept with pleasure the challenges and goals that your organization could assign me, wit

Real Time Analyst at Concentrix (2025-12 – Present)

Recently handling to do planning and analysing. I'm covering IEX and NICE tool

Senior Work Force Management Analyst at Bill Gosling (2021-04 – 2025-12)

• Managed Workforce Management (WFM) and Real-Time Adherence (RTA) operations for 3 years, ensuring optimal staff allocation and productivity.
• Monitored and analyzed real-time data to improve service levels and reduce operational costs by up to 15%.
• Coordinated scheduling and forecasting activities to enhance workforce efficiency and maintain compliance with organizational goals.

Car Consultant at GirnarSoft (2019-02 – 2021-04)

• Advised and assisted over 200+ clients in selecting and purchasing vehicles by assessing their needs and providing detailed product knowledge, resulting in a 15% increase in customer satisfaction scores
• Coordinated with sales and finance teams to streamline the vehicle purchasing process, reducing client wait time by approximately 20%
• Analyzed market trends and competitor offerings to recommend competitive pricing strategies, contributing to a 10% growth in monthly sales revenue

Fresher at Teleperformance (2016-10 – 2017-07)

• Delivered exceptional customer service as a Customer Care Executive, resolving inquiries with a high satisfaction rate.
• Managed customer interactions efficiently, contributing to a [X]% increase in overall customer retention.
• Utilized CRM software to track and address customer issues, improving response time by [X]%.

Diploma – Laxmi Devi Institute of Engineering & Technology, Alwar (2016)