Real Time Analyst at Concentrix (2025-12 – Present)
Recently handling to do planning and analysing. I'm covering IEX and NICE tool
Senior Work Force Management Analyst at Bill Gosling (2021-04 – 2025-12)
- Managed Workforce Management (WFM) and Real-Time Adherence (RTA) operations for 3 years, ensuring optimal staff allocation and productivity.
- Monitored and analyzed real-time data to improve service levels and reduce operational costs by up to 15%.
- Coordinated scheduling and forecasting activities to enhance workforce efficiency and maintain compliance with organizational goals.
Car Consultant at GirnarSoft (2019-02 – 2021-04)
- Advised and assisted over 200+ clients in selecting and purchasing vehicles by assessing their needs and providing detailed product knowledge, resulting in a 15% increase in customer satisfaction scores
- Coordinated with sales and finance teams to streamline the vehicle purchasing process, reducing client wait time by approximately 20%
- Analyzed market trends and competitor offerings to recommend competitive pricing strategies, contributing to a 10% growth in monthly sales revenue
Fresher at Teleperformance (2016-10 – 2017-07)
- Delivered exceptional customer service as a Customer Care Executive, resolving inquiries with a high satisfaction rate.
- Managed customer interactions efficiently, contributing to a [X]% increase in overall customer retention.
- Utilized CRM software to track and address customer issues, improving response time by [X]%.
