Madan R

I'm a B.Com graduate with a strong interest in the digital space. After a year in the AR calling domain, I transitioned into digital marketing, gaining hands-on experience in SEO, keyword research, and content creation. I also manage a niche Instagram page, where I blend creativity and strategy to engage audiences. Now, I'm eager to grow in performance marketing, applying data-driven strategies to deliver measurable impact and contribute to a results-focused team

AR Caller at Quintessence (2024-07 – 2025-06)

• Handled insurance claims and followed up with US clients to resolve claim denials and payment issues
• Maintained high levels of call accuracy, productivity, and compliance with quality standards
• Gained hands-on experience with CRM systems, data entry, and claim documentation
• Strengthened communication, analytical thinking, and problem-solving through daily client interaction

Non-DRA at Shri Harini Agency (2024-02 – 2024-04)

• Communicated with clients to address inquiries and arrange payments professionally
• Applied negotiation skills to resolve disputes and ensure timely payments
• Collaborated with team members to improve workflows and achieve goals
• Managed data accurately using Microsoft Excel for better tracking and reporting

Bachelor of Commerce in Commerce – PPG College of Arts and Science (2020-09 – 2023-06)