Maddoju Madhulatha

Motivated and adaptable professional with hands-on experience in customer support, debt recovery, and front desk management. Strong interpersonal and communication skills with understanding of software development. Eager to contribute to organizational success while continuing to develop technical and operational expertise.

Debt Recovery Agent - Telecollections (Teleperformance)

(2025-08-12)

• Managed EMI collections by engaging with customers through calls and digital platforms.
• Maintained accurate records of payment updates and resolved customer queries effectively.

Debt Recovery Agent - Telecollections (HDB Financial services)

(2024-08-12 - 2025-06-31)

• Collected credit card dues through effective communication and negotiation strategies.
• Earned DRA (Debt Recovery Agent) Certification for professional excellence in collections.

B. TECH - Computer Science & Engineering - Vignan's Nirula institute of technology and science for women (2018-06 - 2022-08)