Madhan

Sea Freight and Ocean Export Operations professional with 10+ years of experience in freight forwarding, customer service, central sea export operations, LCL/FCL (buyer consolidation) and LCL consolidation, carrier coordination, claims, escalation management and team leadership. Progressed from Ocean Export Officer to Manager – Central Sea Export Operations. Experienced in managing high-volume export operations, customer and carrier relationships, service issues, commercial disputes and operational performance across international trade lanes.

Manager – Central Sea Export Operations - Worldwide Logistics India Pvt. Ltd. (WWL Group) - Chennai

(2026-06 - 2026-09)

• Led central sea export operations, team escalations and day-to-day operational problem solving, reporting to AGM/GM.
• Managed customer, carrier, vendor, co-loader and overseas agent issues to ensure timely resolution and service continuity.
• Maintained carrier relationships at the local level and supported LCL consolidation product development.
• Managed relationships with A, B and C category customers through periodic visits, service reviews and product updates.
• Handled claims, cargo discrepancies and carrier additional-charge disputes, including waiver negotiations with carriers, vendors and co-loaders.
• Ensured process standards and SOP adherence to deliver consistent service quality to internal and external customers.

Deputy Manager – Central Sea Export Operations - Worldwide Logistics India Pvt. Ltd. (WWL Group) - Chennai

(2024-01 - 2026-01)

• Led the sea export operations team, managed escalations and coordinated with senior management on critical operational matters.
• Drove customer/carrier/agent coordination, issue resolution, shipment tracking and service recovery.

Assistant Manager – Central Sea Export Operations - Worldwide Logistics India Pvt. Ltd. (WWL Group) - Chennai

(2022-01 - 2024-01)

• Handled team leadership, operational escalations and reporting to AGM/GM.
• Supported high-volume Pan-India ocean export operations to North America and Canada.

Customer Service Executive – Central Sea Export Operations - Worldwide Logistics India Pvt. Ltd. (WWL Group) - Chennai

(2020-01 - 2022-01)

• Managed ocean export shipments from Pan India to North America and Canada, coordinating with customers, carriers and overseas stakeholders.

Ocean Export Officer – Customer Service - Flyjac Logistics Pvt. Ltd.

(2016-11 - 2020-11)

• Handled ocean sea export customer service and shipment coordination for trade lanes including Europe, Middle East and USA.

BBA - Alagappa University (2025-12)

Diploma - Mechanical Engineering - Central Polytechnic College (2009-01 - 2014-12)

SSLC - Dhanalakshmi Higher Secondary School (2009-12)