Principal Program Manager - Gen
(2024-08)
Leading cross-functional execution across browser security and AI assistant initiatives at Gen.
- Program-managed a cross-platform AI assistant initiative, expanding an embedded assistant from a scam-only entry point into a broader digital safety assistant across web, desktop, and mobile.
- Built and ran the operating cadence for a multi-platform AI assistant program, aligning product, design, backend, and client teams on milestone tracking, BI readiness, and controlled-release requirements to move the initiative from kickoff through launch planning.
- Program-managed a consumer password manager migration, navigating throttled rollout, store approvals, and data-center constraints; the initiative completed migration activities for ~68K users.
- Led a search-partner migration for consumer search/browser-extension surfaces across multiple browsers, with rollout already reaching 572K users and an overall update base of 1.1M users.
- Drove controlled, data-backed launch strategy for a cross-platform assistant expansion, including 100% of eligible web customers in scope and throttled rollouts on desktop and mobile to de-risk scale-up while measuring usage, repeat engagement, feedback quality, and AI cost per user.
- Established PI governance comprising PI planning, Plan of Record, Readouts, ART sprint plans, Sprint Demos, Releases across a consumer browser/security portfolio, translating a broad roadmap of search, web safety, partner extensions, onboarding flows, shared platform services, coupon releases, and automation into release timelines and executive-ready program communication.
- Instituted SAFe and Kanban operating frameworks with WIP limits, threshold management, and team-level flow metrics such as lead time, cycle time, and throughput to improve delivery predictability and execution discipline.
- Supported browser-extension handovers and partner-facing delivery, including Partner SDK and anti-scam extension work.
Program Manager - Amnet Content Source
(2023-10 - 2024-08)
Managed the end-to-end program delivery of a publishing platform suite, overseeing roadmaps, MVP definitions, and resource allocation to meet business objectives.
- Facilitated strategic alignment through RFP leadership, budgeting, and the establishment of ROI and quarterly key results.
- Directed organizational project management strategy in a PMO capacity, resolving systemic impediments and mitigating program risks.
- Collaborated with open-source partners and engineering teams on AWS infrastructure, architectural design, and DevOps to ensure scalable solution delivery.
- Championed an automation-first culture for testing and deployment while managing complex stakeholder negotiations and cross-functional conflict resolution.
- Coached and mentored cross-functional teams in Agile, Scrum, and Kanban practices, utilizing ClickUp to enhance project transparency and metric tracking.
Sr. Consultant - TNQ Technologies
(2013-02 - 2023-09)
- Orchestrated the end-to-end lifecycle of multiple products from RFI/RFP and roadmap definition to global delivery, managing budgets, talent allocation, and risk mitigation strategies.
- Guided organizational project management strategy by defining QMS, MIS dashboards, and KPIs to enable data-driven decisions and continuous delivery.
- Partnered with engineering on architectural design, solutioning, and DevOps, prioritizing an automation-first culture in testing and deployment to achieve technical excellence.
- Acted as a Lead Coach for teams and executives, institutionalizing Agile/Kanban cultures and mentoring in advanced methodologies like ML Ops using CRISP-DM and CPMAI.
- Led cross-functional negotiations and resolved organizational-level impediments to align diverse stakeholder expectations with core business objectives.
- Standardized the use of collaboration platforms including Jira, Confluence, ClickUp, and Slack to enhance transparency and reporting across the portfolio.
Deputy. Manager Projects - SRA Systems
(2010-02 - 2013-01)
- Client engagement and Stakeholder expectations management
- Proposals, budgeting, pricing, budgeting and status reporting
- Project Manager of multiple teams developing and implementing BPM products
- Involved in Architectural Design, Solution Design, Estimations, SLAs definition
- Facilitate Scrum ceremonies: Sprint Planning, Refinement, Retrospective, Sprint Review
- Resolve the impediments within the team as well as at organization level.
Process Lead - Olam Information Services
(2008-05 - 2010-02)
SQA Lead - Quintegra Solutions
(2007-04 - 2008-05)
SQA Consultant - Bahwan Cybertek deputed to BankMuscat Oman - Oman
(2004-09 - 2007-10)
Technical Consultant - Relay Software Services
(2001-09 - 2004-11)
