Deputy Manager - Mann+Hummel - Bengaluru
(2023-05 - 2026-04)
- Handled team of 14 members for global query handling and Invoice processing.
- Posting of invoices within in timeline.
- Providing email support to and handling emails queries of the vendors and the BP.
- Reporting metrics at the month end on the SLAs to the Leadership team.
- Resource planning for day to day work.
- Working on career path of the team members and also of the self.
- Participate in weekly/monthly calls with Business units and the sourcing team.
Finops Manager - Amazon services - Hyderabad
(2021-07 - 2022-12)
- Handled team of 11 members for global query handling.
- Resolving disputes on invoices with vendors and Business Partners(BP).
- Providing email support to and handling emails queries of the vendors and the BP.
- Reporting metrics at the month end on the SLAs to the Leadership team.
- Resource planning for day to day work.
- Working on career path of the team members and also of the self.
- Participate in weekly/monthly calls with Business units and the sourcing team.
Asst. Manager - Corteva Agri-Science (E.I.Dupont India PVT LTD)
(2015-01 - 2021-07)
- Handled team of 15 members for processing invoices
- Resolving disputes on invoices with vendors and Business Units(BU).
- Providing email support to and handling emails queries of the vendors and the BU.
- Handling the team and ensuring that all SLAs are met as per the specification laid down.
- Reporting metrics at the month end on the SLAs to the Leadership team.
- Resource planning for day to day work.
- Conducting interviews as and when required for new hires.
- Working on career path of the team members and also of the self.
- Participate in weekly/monthly calls with Business units and the sourcing team.
- Performing daily payment activities so that the vendors get paid as per the agreed terms.
Team leader - Accenture (Diebold India Pvt Ltd. - Taken over by Accenture) - Hyderabad
(2013-04 - 2015-01)
- Handled a team of 14 members for uploading/ processing and resolving disputes on invoices.
- Working on BaaN ERP.
- Handling the team and ensuring that all SLAs are met as per the specification laid down.
- Reporting metrics at the month end on the SLAs to the Leadership team.
- Resource planning for day to day work.
- Conducting interviews as and when required for new hires.
Team leader - Accenture India Pvt ltd - Hyderabad
(2011-06 - 2013-04)
Worked as Team lead for Accounts payables process for client Microsoft:
- Manage a team of 8 members and meet client deliverables.
- Deliverables include processing of invoices submitted by the vendor for payment and also answer queries raised by vendor and client and close the queries.
- Organizing and participating in monthly review calls with the client and give them an heads up on the AP performance on the previous month.
- Following with vendors and clients for closure of long standing open items (Payables or receivables from the vendors).
- Conduct vendor reconciliation with the statement of account provided by the vendors in a periodic basis.
- Co-ordination with tech team and developments of tools for improving process efficiency.
- Conduct interviews as necessary and hire new people for the process.
- Conduct training for the new hires and bring them up the learning curve and put them on the production.
- Conducting regular business like getting in to client calls and monitoring the SLAs closely and meeting the client targets
- Driving the OPEX culture in the team.
- Review of the daily/Weekly and monthly reports.
- Coordinating with other peer group members and ensure that the deliverables and given on the specified time lines.
- Implementing strong internal controls and proactively working to increase internal process efficiencies and maximize the productivity.
Team leader - Accenture BPO - Chennai
(2011-06 - 2013-04)
Process Associate - Temenos Shared services Pvt - Chennai
(2010-03 - 2011-05)
- Was part of the AR team and billing the clients for usages of the Temenos software.
- Co-ordinate with the onsite managers and bill the client in a timely manner.
Team leader - Satyam BPO - Hyderabad
(2004-05 - 2008-09)
Managed the Offshore Accounts Payable Team of 12 Members for - Mittal Steel Inc.
- Ensure Daily / Weekly / Monthly processing deliverables / SLA are met.
- Capacity Planning: Resource allocation to ensure adherence to deliverables timeline.
- Resource planning for day to day work.
- Conducting interviews as and when required for new hires.
Team leader - CSE-AOL - Bangalore
(2002-12 - 2004-04)
- Handling client queries on their billing for the AOL net services.
- Solve their queries and give them a good customer experience.
Sales Executive - Center systems limited - Hyderabad
(2001-06 - 2002-11)
Company wound up no papers for this one
- Channel partners for IBS and HCL.
- Responsible for sale of laptops and PC.
