“Passionate about delivering high-quality results and continuously improving processes.”
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Detail-oriented Quality Assurance Analyst with strong analytical skills and growing expertise in financial systems, process optimization, and data analysis. Experienced in evaluating workflows, identifying process gaps, and driving improvements through data insights. Skilled in Excel, reporting, RCA, and cross-functional collaboration, with a strong interest in ERP Financial Systems, tax compliance, and finance process automation.
Quality Assurance Analyst | 2025 – Present
Conduct quality audits on customer interactions (calls, emails, chats) ensuring adherence to compliance and process standards.
Perform root cause analysis (RCA) to identify process gaps and recommend corrective actions.
Analyze operational data and generate reports using Excel and Google Sheets to track performance trends and KPIs.
Collaborate with business analysts and operations teams to improve workflows and enhance service quality.
Support process standardization and optimization initiatives by identifying inefficiencies and recommending improvements.
Participate in calibration sessions to ensure consistency and accuracy in quality evaluations.
Ensure compliance with regulatory and client-specific requirements, building a foundation for financial compliance understanding.
Develop insights that contribute to continuous improvement and operational efficiency.
I have completed my bachelor's degree at presidency degree college in visakhapatnam in the year of 2025.
