Business Analyst Intern at BACentric Solutions from March 2024 to April 2024.
Methodology: Agile
Tools used: JIRA, MS Excel, Balsamiq, Draw.IO, Confluence
Role: Jr. Business Analyst
Project 1: Procurement Process
Key Result Areas
- User stories and Acceptance Criteria were assisted by understanding the requirements of product owner.
- Acceptance criteria and Business value (BV) provided by product owner and complexity values by scrum team.
- Added all the user stories to the product backlog.
- Prioritized all the user stories using MoSCoW technique.
- Added user stories to sprint backlogs based on prioritization order.
- Assisted DOD and DOR checklist.
- Assisted in planning the sprint meetings which are sprint planning meeting, sprint retrospective meeting, sprint review meeting and daily standup meeting accordingly.
- Generated product burn down charts and sprint burn down charts.
Project 2: Online Library Management System
- Assisted a business case document by understanding the problem of the client.
- Gathered requirements from the clients using Elicitation techniques.
- Prioritized the requirements using Moscow techniques.
- Documented all the requirements (BRD and FRS).
- Created software requirement specifications (SRS).
- Performed stakeholder analysis and identified the stakeholders involved.
- Also performed GAP analysis, SWOT analysis to analyse the project.
- Worked on MS Visio to draw use case diagrams and activity diagrams.
- Documented use case specifications.
Assistant Manager Operations
Sapthagiri Institute of Medical Sciences & Research Centre
08/2021 – 02/2022 (7 Months), Bangalore
- A 2000 bedded medical college hospital with broad & super specialty services run under GD group Achievements/Tasks
- Responsible for smooth clinical operations & functioning of all inpatient & outpatient areas of the
- hospital with a team of operations executives.
- Monitoring duties of interns, PG students & Junior residents posted at all clinical departments, attending to clinical issues related to patient care if any.
- Strategic planning for improving clinical processes & thereby enhance patient experiences. Track revenue leakages, suggest & implement ways of improving revenue.
Executive-Medical Operations
M S Ramaiah Memorial Hospital
08/2017 – 07/2021 (4 years), Bangalore
- 500 bedded multispecialty hospital run under Gokula Education Foundation Trust Achievements/Tasks
- Managing day to day operational activities along with team of patient care coordinators &
- Operations executives.
- Proved excellence in developing & implementing operational policies for Process Improvement & to maintain clinical governance across the hospital.
- Had been nominated as a Key Accounts Manager for clinical departments to keep track of patient inflow, revenue generated, individual doctors’ performance & patient feedback on care provided. Based on which process improvement and business development initiatives were planned and suggested to enhance patient experience.
- Attending to inquiries, handling grievances, investigating complaints from doctors, nurses, patients, and other healthcare personnel & taking appropriate actions.
- Participating in NABH & NABL accreditation activities, continuous monitoring, training & making CAPA for all the deviations identified, to ensure delivery of quality healthcare.
- Organizing & participating in various committee meetings periodically along with proper documentation of discussion, Hosting conferences & patient safety and awareness events.
- Involved in managerial training of students enrolled into various skill-based courses under Healthcare Sector Skill Council of India.
