Madhu Konda

A result-driven professional with 12 years of experience in multi specialty denials E/M IPOP, cardio, orthopedic, minor surgeries, major surgery, NCCI edits, MUE edits Operations, Management, Administration, Training & Development, Client Relationship Management, Auditing and Team Management in the BPO Industry. Currently working in Multi specialty Denials Corrohealth infotech PVT LTD (Assistant Manager). Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.

Excellent communication & interpersonal skills with proven abilities in customer relationship management & Team Management with an exceptional ability to collaborate with cross-functional departments.

Assistant Manager - CorroHealth infotech PVT LTD

(2024-08)

• Designing and reviewing process SLA in co-ordination with the clients
• Meeting Quality Metrics through training, mentoring and coaching the team members
• Forecasting volume, based on historical data and manpower planning
• Guiding and mentoring Team Members and handling the task of people development
• Responsible for attrition management and recruiting manpower in line with the organizational requirements
• Generating monthly and weekly reports and reviewing the same in coordination with the clients
• Taking care of all MIS reporting for the process as required by the client and the senior leadership team
• Managing a wide gamut of task including activities related to communication, rewards & recognition
• Reviewing score cards of team members to explore and improve their technical process skills
• Prompt response to the clients through e-mail/calls for process related improvements/queries
• Exploring and reviewing the client audit feedback/client's new guidelines with the team members to ensure the business quality as per SLA
• Monitoring an individual and the team productivity on hourly basis to avert the process delay
• Supervising payroll like incentive, overtime and LOP

Sr Team leader - Anion Health care solutions

(2023-05 - 2024-07)

Team leader - Access Health Care Solutions

(2021-04 - 2023-05)

Quality Analyst - Visionary RCM

(2018-02 - 2021-02)

Sr.Medical coder - Gebbs Health care solutions

(2016-12 - 2017-12)

Sr.Medical Coder - Ajuba Solutions

(2013-08 - 2016-09)

Bachelor of Pharmacy - Pharmacy - Mgr University, Chennai (2009 - 2013)

Junior College - Nalanda Junior College, Vijayawada (2007 - 2009)

School - City central school, kodad (2006)