Madhu M S

Experienced IT Infrastructure and Technical Project Manager with over 19 years at Intel, specializing in enterprise infrastructure, data center, and cloud infrastructure program delivery. Led end-to-end infrastructure projects - planning, execution, RAID logs, risk/budget/resource management - for geographically distributed teams across India, Penang, and Costa Rica. Deep Azure and hybrid cloud experience, with hands-on DevOps/CI-CD (Jenkins, GitLab, Terraform, Ansible) and enterprise ITSM (ServiceNow) background.

Skilled in Jira, Confluence, and Agile/Scrum delivery. Holds PMP, Certified ScrumMaster, Certified Scrum Product Owner, and SAFe 4 Practitioner certifications.

Technical Project Manager - Intel Technology India Pvt. Ltd. - Bengaluru, IN

(2015-01 - 2025-01)

Directed large-scale enterprise infrastructure and data center programs to ensure optimal system availability, strict compliance, and operational excellence across global environments, including Internal, SIZ, DMZ, and HTZ.

• Led hardware integration and validation for SAN migrations and server/storage refresh programs, coordinating OEM vendors, resource planning, and component delivery schedules to optimize infrastructure costs.
• Managed global infrastructure programs supporting over 60k virtual servers, ensuring security, resilience, and regulatory compliance.
• Configured and administered ServiceNow for enterprise ITSM operations - service catalogue, incident management, change/CAB, and CMDB - delivering measurable SLA and delivery-speed improvements.
• Established Centers of Competency (CoC) across India, Penang, and Costa Rica - a geographically distributed delivery model - to drive standardization, knowledge sharing, and capability uplift.

DevOps Manager - Intel Technology India Pvt. Ltd. - Bengaluru, IN

(2012-01 - 2015-01)

• Migrated 5,000 physical servers to VMware virtual infrastructure, enhancing scalability and lowering operational costs.
• Performed technical assessments and benchmarking of VMware, AWS, and Azure against enterprise infrastructure for optimized, compliant hosting of Tier-1 critical applications across hybrid environments.
• Strengthened business continuity for the Ab Initio platform by designing a cost-effective disaster recovery (DR) strategy.

Operations Manager - Intel Technology India Pvt. Ltd. - Bengaluru, IN

(2008-01 - 2012-01)

• Implemented an enterprise-wide ITSM framework (incident, problem, knowledge, change management) aligned with ITIL standards and adopted by PMO as the organizational standard.
• Managed global infrastructure operations ensuring 98% uptime across multiple site environments, and delivered cloud transformation and virtualization projects, reducing operational costs by 30%.
• Standardized server and network documentation to accelerate troubleshooting and enhance capacity release speed by 35%.

Systems Engineer - Intel Technology India Pvt. Ltd. - Bengaluru, IN

(2005-01 - 2008-01)

• Maintained physical server environments in DMZ and Secure Enclave zones (SIZ), ensuring timely security patching, proactive performance monitoring, and audit readiness.
• Administered enterprise backup and recovery operations, Active Directory, and Exchange, supporting business continuity for hosted platforms.

Site Engineer, Customer Support Engineer | Systems Engineer - Tata Infotech (via NetConnect) & Thomson Corporation - Bengaluru, IN

(2001-01 - 2005-01)

• Led customer-facing technical support, hardware engineering, and site operations at Tata Infotech (via NetConnect), establishing a strong foundation in enterprise IT delivery and stakeholder communication.
• Orchestrated enterprise platform integrations and data center infrastructure operations across diverse client environments for Thomson Corporation.

Master of Science - Information Technology - Kuvempu University (2010-01)

Bachelor of Science - Information Technology - Kuvempu University (2008-01)