Parent Relations Executive - National Public School Whitefield - Bengaluru, KA
(2026-02)
- Served as the primary point of contact for prospective and existing parents, maintaining a 95%+ satisfaction rating on overall school communications.
- Efficiently coordinated and scheduled meetings, orientations, and discussions between parents and various internal departments, including academics, administration, and finance.
- Facilitated daily communication between parents, teaching staff, and senior management to ensure rapid resolution of inquiries and grievances.
Customer Support Executive - Goldenpi - Bengaluru, KA
(2024-06 - 2025-12)
- Handled escalated customer concerns and resolved them promptly and effectively through tailored solutions.
- Resolved 100+ customer inquiries daily across phone, email, and live chat, maintaining strict response SLAs.
- Maintained consistently high customer satisfaction ratings by exceeding expectations in relationship management.
Customer Support Associate - StarTek IT Services Management Company - Bangalore, KA
(2022-06 - 2023-12)
- Assisted clients and consumers with rapid issue resolution and key service information.
- Built trust and strong relationships with clients through attentive, high-touch support services.
Tutor (Educational Professional) - Vedantu - Bangalore, KA
(2020-06 - 2022-05)
- Collaborated effectively with parents to discuss academic progress and increase overall student performance.
- Guided students through complex subject areas using tailored learning strategies and critical thinking exercises.
- Maintained continuous communication with parents to foster growth mindsets and academic success.
Customer Support Associate - Balance Wellness Pvt. LTD. - Bangalore, KA
(2019-03 - 2020-03)
- Addressed client inquiries across multiple communication channels with speed and empathy.
- Resolved high-priority account and service issues by collaborating cross-functionally with internal teams.
