Madhumitha R

Results-oriented healthcare professional with hands-on experience in hospital operations, multi-department administration, OT management, patient services, and B2B client acquisition. Demonstrated ability to streamline workflows, manage critical resources, coordinate cross-functional teams, and deliver exceptional patient and client experiences. Combines a strong foundation in healthcare administration with CRM operations and business development skills.

Seeking a senior Hospital Administrator or Operations Manager role to drive operational excellence and organizational growth.

Customer Acquisition & Operations Executive (B2B) - SKYLINK - Chennai, TN

(2026-02)

Led end-to-end B2B client acquisition operations — managing pipeline, stakeholder communication, and client onboarding for dark fiber infrastructure projects.

• Developed and implemented structured outreach processes, consistently achieving and exceeding monthly business targets.
• Managed CRM systems to track client interactions, ensure follow-up discipline, and maintain accurate operational records.
• Coordinated with internal teams across sales, technical, and onboarding functions to ensure seamless service delivery — demonstrating cross-functional operations leadership.
• Prepared business reports and performance summaries for management review.

OT Administrator & Radiology Department Secretary - APOLLO KH HOSPITAL, Melvisharam - Tamil Nadu

(2015-06 - 2017-12)

Administered day-to-day operations of the Operation Theatre — overseeing supply indent, procurement, inventory, and equipment readiness to ensure zero operational disruption.

• Coordinated across OT, Radiology, and Administrative departments to maintain seamless inter-departmental workflows and patient flow.
• Managed scheduling and calendar of senior doctors, optimizing consultation and procedure timelines to improve departmental efficiency.
• Supervised monthly stock audits and maintained purchase records in compliance with hospital protocols.
• Prepared, verified, and maintained radiology reports and patient records with high accuracy and confidentiality.
• Served as the primary operational point of contact for floor-level issues, resolving escalations swiftly to minimize impact on patient care.
• Supported training and onboarding of new administrative staff on department procedures and hospital systems.

Front Office Administrator - APOLLO HOSPITAL, Vanagaram - Chennai, TN

(2014-06 - 2014-11)

Managed front office operations including patient registration, appointment scheduling, and visitor management.

• Coordinated with clinical and administrative teams to ensure smooth daily operations and positive patient experience.
• Handled high-volume patient and visitor inquiries professionally, maintaining excellent service standards.

B.Sc - Computer Science - Adhiparasakthi College of Arts & Science, Thiruvalluvar University (2013)