Madhura Salunkhe

To apply my skills and knowledge in a productive environment, contributing to the success of the company while gaining valuable experience and advancing my career. I aim to contribute to organizational growth by leveraging my MBA specialization in Operations to design efficient systems, reduce wastage, and enhance productivity.

Operations Fulfilment Coworker - IKEA India Pvt. Ltd. - Navi Mumbai

(2023-05 - 2026-04)

• Managed inventory control through reconciliation, replenishment, and regular warehouse safety checks.
• Assisted in in-store customer handling and supported the team in order fulfillment activities.
• Coordinated day-to-day tasks as a fulfilment coworker, ensuring smooth processing of online orders and TT transactions.
• Handled RDT/item operations to maintain accuracy and efficiency in warehouse processes.
• Maintained high inventory accuracy through frequent reconciliation and timely product replenishment.
• Handled customer escalations by providing timely resolutions and ensuring satisfaction.
• Interacted directly with customers, addressing queries, resolving issues, and ensuring a positive service experience.
• Managed end-to-end customer fulfillment processes, ensuring orders were completed accurately and on time.

Checkout Services - IKEA India Pvt. Ltd. - Navi Mumbai

(2021-10 - 2023-04)

• Working with people to meet the CR objective of bringing smiles to customers & co-workers.
• Fast, Secure & Efficient Checkouts.
• Operate Cashier Counters & ensure Smooth payments are handling in a accurate way
• Establish or identify prices of goods, resolve Customer Complaints & answer customer questions.
• Handling Floor operations.

Master of Management Studies - Operations - GNVS Institute of Management (2024)

Bachelor of Management Studies - Finance - Gurukul College of Commerce (2023 - 2023)

HSC - RADAV College (2020 - 2020)

SSC - Vanita Vikas Vidyalaya (2018 - 2018)